Ashley Butler
Columbus ,OH
Summary
Results-driven District Manager with a proven ability to lead high-performing teams and achieve business growth. Passionate about developing talent and empowering individuals to reach their full potential. Experienced in creating inclusive work environments that foster engagement and productivity. Committed to championing diversity & inclusion by promoting equitable opportunities and cultivating a strong sense of belonging.
Overview
13
13
years of professional experience
Work History
District Manager
Starbucks
Columbus, OH
04.2020 - Current
- Oversees multiple retail stores within Columbus, ensuring that each location aligns with the company’s standards and objectives.
- Drive the implementation of company programs by motivating and supporting the store management team within district to develop and implement action plans that meet the needs of the business.
- Champion company programs by being a regional leader of the Starbucks Armed forces network.
- Participated in the Starbucks Inclusion and development mentorship program, collaborating with leaders committed to diversity and inclusion. Led training sessions at the area level to promote inclusive workplace practices.
- Review store environments and key business indicators within district to identify problems, concerns and opportunities to build Store Management Leadership capabilities.
- Manage district-wide store management team by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner and store performance.
- Reduced portfolio labor costs by 20%
- Increased portfolio total contribution by 8% YOY
- Provide the leadership, support, and direction to effectively open new stores, in the Columbus Area.
Area Coach of Operations
Starbucks
Tulsa, OK
01.2020 - 04.2020
- Oversaw the daily operations of multiple stores within the Tulsa Area. This role ensured that each store consistently upholds Starbucks’ high standards of customer service, quality, and operational efficiency.
- Store Performance Management: Monitoring and analyzing store performance metrics to drive improvements in sales, customer satisfaction, and operational efficiency.
- Team Leadership: Leading and mentoring store managers and their teams, fostering a positive work environment, and promoting professional development.
- Operational Excellence: Ensuring compliance with company policies and procedures, implementing best practices, and identifying opportunities for process improvements.
- Customer Service Standards: Maintaining Starbucks’ commitment to delivering exceptional customer experiences across all stores in the region.
Training Store Manager
Starbucks
San Antonio, TX & Cincinnati, OH
05.2012 - 12.2019
- Managed a high-volume drive thru store with revenue of 2.5 million in annual sales and also managed a downtown urban café with annual revenue of 1.2 million
- Was voted Manager of the Quarter 4 times and Manager of the Year for 2019
- Recruited, interviewed and hired partners who brought talent, enthusiasm and experience to an already gifted team, while continuing to maintain a low store turnover of 25%
- Used urban market experience to facilitate De Escalation training for the Area
- Provided excellent customer service, promoting rewards loyalty and increasing customer satisfaction rates
- Helped organize Catalyst for Change event in Cincinnati at the Freedom Center continuing education around racial bias
- Trained both internal and external store managers
Education
ART & ARCHITECTUAL HISTORY -
MIAMI UNIVERSITY
Oxford12.2006
Skills
- Multi-unit management
- Team leadership & development
- Training & coaching
- Operations & process improvement
- Customer experience management
- Merchandising, inventory control & P&L Management
- Data analysis, KPI tracking & performance metrics
Community Service
- San Antonio Multiple Sclerosis Committee, Chair Member
- Elementz, Cincinnati, Volunteer with Elementz in downtown Cincinnati, where they use hip hop to help inner city youth grow.
- Boysville, San Antonio, Partnered with Boysville in San Antonio for store community events which led them to receive a $1500 grant.
- Mathew Ministries, Cincinnati, Volunteer with Mathew Ministries in Cincinnati helping pack boxes for disaster relief victims.
Timeline
District Manager
Starbucks
04.2020 - Current
Area Coach of Operations
Starbucks
01.2020 - 04.2020
Training Store Manager
Starbucks
05.2012 - 12.2019
ART & ARCHITECTUAL HISTORY -
MIAMI UNIVERSITY