Ashley Carrillo
Pharr
Summary
Dynamic customer service professional with a proven track record in previous positions, excelling in account management and technical support. Recognized for attention to detail and effective multitasking, consistently achieving high customer satisfaction and sales goals. Adept at fostering teamwork and collaboration to enhance service delivery and client experiences.
Overview
3
3
years of professional experience
Work History
Account Expert
T-Mobile
Mission, TX
03.2025 - 11.2025
- Responsible for handling inbound customer calls related to account management, billing inquires, technical support, and service changes.
- Assists customers with resolving concerns, troubleshooting devices and network issues, processing payments, and promoting products or services that apply.
- Maintains high customer satisfaction while meeting performance metrics such as call quality, resolution time, and sales goals.
Associate Banker
JPMorgan Chase
McAllen, TX
04.2024 - 01.2025
- Provides customer service and financial support by assisting clients with account transactions, opening new accounts, processing deposits and withdrawals, addressing general banking inquiries.
- Educates customers on banking produces and digital tools, identifies opportunities to refer financial solutions.
- Compliance with banking policies and security procedures while delivering a positive client experience.
Bank Teller
IBC Bank
McAllen, TX
05.2023 - 03.2024
- Processed customer transactions efficiently, ensuring accuracy in cash handling and record keeping.
- Assisted customers with account inquiries, providing prompt and informative responses to enhance satisfaction.
- Maintained compliance with banking regulations while performing daily operational tasks and balancing cash drawers.
- Collaborated with team members to streamline workflow and improve service delivery during peak hours.
Education
No Degree - Master of Business Administration
University of Texas Rio Grande Valley
Edinburg, TXAssociate of Science - Interdisciplinary Studies
Southwest Early College Highschool
Pharr, TX06-2021
Skills
- Customer service
- Teamwork and collaboration
- Attention to detail
- Multitasking
- Account monitoring
- Organization skills
Timeline
Account Expert
T-Mobile
03.2025 - 11.2025
Associate Banker
JPMorgan Chase
04.2024 - 01.2025
Bank Teller
IBC Bank
05.2023 - 03.2024
No Degree - Master of Business Administration
University of Texas Rio Grande Valley
Associate of Science - Interdisciplinary Studies
Southwest Early College Highschool