Desiree Martinez
Las Vegas
Summary
Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Intermountain Healthcare
Las Vegas, NV
04.2025 - Current
- Coordinated patient scheduling, optimizing appointment availability and reducing wait times.
- Managed patient inquiries, delivering accurate information and enhancing overall satisfaction.
- Epic software knowledge
- Trained new staff on patient service protocols, fostering a collaborative team environment.
- Verified insurance eligibility and coverage for patients.
- Assisted patients in filling out check-in and payment paperwork.
Sales Associate
Victoria's Secret
Las Vegas, NV
11.2023 - 01.2025
- Cashier, stalking supplies, customer service, closing duties
- Delivered exceptional customer service to enhance shopping experience and foster brand loyalty.
- Executed sales strategies to achieve daily targets and increase store profitability.
- Maintained visual merchandising standards to optimize product presentation and drive sales.
- Assisted in inventory management, ensuring accurate stock levels and efficient replenishment processes.
Baker/Shift Leader
Crumbl Cookies
Las Vegas, NV
04.2023 - 09.2023
- Prepared a variety of baked goods, ensuring consistent quality and taste.
- Operated baking equipment and maintained cleanliness in work areas.
- Followed recipes accurately to produce artisan breads and pastries.
- Assisted with inventory management, tracking ingredients and supplies efficiently.
- Trained new staff on baking techniques and safety protocols.
- Collaborated with team members to meet daily production goals effectively.
Crew Member
Jack in the box
Visalia, CA
06.2021 - 05.2022
- I was a team member which included the tasks of working at the cash register, fryers, cleaning, customer service, and food handling.
Education
Certification - Phlebotomy technician
Northwest Career College
Las Vegas, NV06.2024
College - undefined
UNLV
Las Vegas, NV12.2023
High school diploma - undefined
El Diamante High School
Visalia, CA05.2022
Skills
- Patient Care
- Patient confidentiality
- Payment collection
- Scheduling appointments
- Medical terminology
- Organizational skills
- Time management
- HIPAA compliance
- Insurance verification
- Customer service
- Appointment scheduling
Certification
- Certified nursing assistant May 2022 to August 2024
- Certified Phlebotomy Technician June 2024 to June 2027
- PBT (ASCP)
Timeline
Patient Service Representative
Intermountain Healthcare
04.2025 - Current
Sales Associate
Victoria's Secret
11.2023 - 01.2025
Baker/Shift Leader
Crumbl Cookies
04.2023 - 09.2023
Crew Member
Jack in the box
06.2021 - 05.2022
College - undefined
UNLV
High school diploma - undefined
El Diamante High School
Certification - Phlebotomy technician
Northwest Career College