Ashley Call
VP Operations
Fishers,IN
Summary
Dynamic and results-oriented VP of Operations with over 20 years of experience leading large-scale, high-performing sales and customer service organizations. Expertise in driving top-line revenue growth while enhancing customer experience and scaling service operations across diverse teams and complex markets. Skilled in aligning cross-functional initiatives with overarching business objectives, optimizing performance through strategic systems and process improvements, and fostering a culture of accountability, retention, and service excellence. Recognized for transforming operational challenges into strategic growth opportunities that propel organizational success.
Overview
19
19
years of professional experience
Work History
Senior Regional Operations Manager
Buckingham Companies
07.2024 - Current
- Provide strategic leadership for $400M+ portfolio, ensuring operational consistency, increased efficiency, and enhanced resident satisfaction.
- Managed cross-functional teams to deploy scalable systems, resulting in improved service delivery and efficiency gains.
- Enhanced regional operations and customer service by implementing centralized teams.
- Strengthened client relations and managed budgets to support scalable growth and sustain quality standards.
Director of Portfolio Operations
RENU Management
05.2022 - 06.2024
- Directed operational strategy and service delivery for $600M+ portfolio across 10 states, managing a call center, sales and compliance.
- Increased portfolio efficiency by 15% through streamlined processes.
- Improved team retention by 18% by coaching and developing 25+ remote, and on-site team members.
- Centralized systems and optimized workflows, boosting operational efficiencies.
Senior Operations Manager
Pepper Pike Capital
11.2020 - 05.2022
- Directed operational strategy for a $100M+ portfolio, managing team efficiency and standardizing processes at Pepper Pike Capital.
- Achieved a significant increase in net operating income and operational efficiency through strategic optimization and cost controls across a $100M+ portfolio.
- Cut costs by optimizing vendor management and streamlining compliance at multiple locations.
- Led portfolio operations, focusing on team development, budget management, and resident engagement to boost asset performance.
Operations Manager
Skyview Group
04.2015 - 11.2020
- Directed $60M+ portfolio strategy at Pepper Pike Capital. Boosted net income and efficiency through optimization.
- Cut costs by vendor management, improved resident satisfaction with team training, and led operations focusing on team, budget, and engagement to enhance performance.
Senior Sales Marketing Manager
CORE Realty Holdings Management
03.2007 - 04.2015
- Lead sales, customer service, and operations teams.
- Implemented training improving performance and reducing turnover.
- Aligned cross-departments on goals for seamless service.
- Developed retention strategies, improving satisfaction and reputation.
Education
BBA -
IU
Indianapolis, INSkills
- Leadership
- Cross-functional Team Leadership
- Operations Management
- Team Leadership
- Portfolio Management
- Employee Learning & Development
- Revenue Growth Planning
- Sales Forecasting
- Operational efficiency
- Excellent interpersonal skills
- Staffing oversight
Accomplishments
- Enhanced Customer Satisfaction: Increased resident satisfaction by 28% for a $400M portfolio.
- Optimized Portfolio Efficiency: Improved portfolio efficiency by 15% across 10 states.
- Improved Team Retention: Boosted team retention by 18% through strategic coaching.
- Efficiency Gains Achieved: Achieved efficiency gains of 12% via streamlined operations.
MY LIFE PHILOSOPHY
"I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel."
Maya Angelou
Timeline
Senior Regional Operations Manager
Buckingham Companies
07.2024 - Current
Director of Portfolio Operations
RENU Management
05.2022 - 06.2024
Senior Operations Manager
Pepper Pike Capital
11.2020 - 05.2022
Operations Manager
Skyview Group
04.2015 - 11.2020
Senior Sales Marketing Manager
CORE Realty Holdings Management
03.2007 - 04.2015
BBA -
IU