Ashley Campbell
Mansfield
Summary
Dynamic Chiropractic Assistant with a proven track record at Sazdanoff Chiropractic Clinic, excelling in patient care coordination and insurance verification. Known for fostering strong patient relationships and enhancing satisfaction through effective communication and professionalism. Skilled in electric muscle stimulation, ensuring a welcoming atmosphere and efficient appointment management.
Overview
17
17
years of professional experience
Work History
Chiropractic Assistant
Sazdanoff Clinic
02.2013 - Current
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Input patient data into computer system using ChiroTouch and checked information for accuracy.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Promoted a welcoming atmosphere by greeting patients warmly upon arrival and addressing their concerns promptly.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Participated in regular staff meetings to discuss practice improvement initiatives for continuous quality enhancement.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Contacted insurance carriers to determine patients' coverage
- Enhanced patient satisfaction by providing efficient and friendly assistance at the front desk.
Front Desk Receptionist
LaVida Massage
04.2011 - 09.2012
- Scheduled, coordinated and confirmed appointments and meetings.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected payment for massage therapy
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer problems and complaints.
Massage Therapist
Massage Envy
04.2008 - 02.2011
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Established and implemented massage protocols and procedures.
Education
Licensed Massage Therapist - Massage Therapy
American Institute of Alternative Medicine
Columbus, OH11-2007
High School Diploma -
Lexington High School
Lexington, OH06-2006
Skills
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Insurance verification
- Scheduling appointments management
- Patient care coordination
- Patient flow management
- Payment collection
- Professionalism and ethics
- Phone etiquette maintenance
- Electric muscle stimulation
- Billing support
Timeline
Chiropractic Assistant
Sazdanoff Clinic
02.2013 - Current
Front Desk Receptionist
LaVida Massage
04.2011 - 09.2012
Massage Therapist
Massage Envy
04.2008 - 02.2011
Licensed Massage Therapist - Massage Therapy
American Institute of Alternative Medicine
High School Diploma -
Lexington High School
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