Ashley Cardenas
West New York,NJ
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Rothman Orthopedics
11.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Tracked important information in ECW spreadsheets and ran reports or generated graphs using data.
Program coordinator
North Jersey Friendship House
04.2021 - 10.2022
- Provided monthly reports to the division of vocational rehabilitation services
- Responsible for completing daily notes using system called Carelogic
- Responsible for making sure all services are billed to Medicaid by completing vouchers
- Coordinated a recruitment of new clients for project search Adult internship program
- Provided employability training services to all clients with developmental disabilities
- Responsible for interviewing all prospective clients that will actively participate in internship program
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Motivated and directed staff to align operations with organizational mission using appropriate training initiatives and presentations.
- Providing consistent communication with support coordinators, DVRS counselors, DDD representatives, and all other entities that are involved with the project search internship program
Server
Madd Hatter
02.2019 - 03.2021
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Server
Applebee's
01.2018 - 02.2019
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Served food and beverages promptly with focused attention to customer needs.
Education
Bachelor of Science - Business Analytics
Montclair State University
Montclair, NJ12.2023
Associate of Arts - Arts
Hudson County Community College
Jersey City, NJ12.2021
Skills
- Leadership, Collaboration & Teamwork, Data Entry
- Hospitality Service Expertise
- Exceptional Communication skills, Highly organized & Detail-oriented in fast paced environments, Proficient in MS
- Office (Word, Excel, Powerpoint) MS Access, Outlook, Data trending knowledge, Marketing/ Product line
- Development, and Staff/ training policy development
- Adaptable and Flexible
Certification
CPR Certification
Timeline
Front Desk Receptionist
Rothman Orthopedics
11.2022 - Current
Program coordinator
North Jersey Friendship House
04.2021 - 10.2022
Server
Madd Hatter
02.2019 - 03.2021
Server
Applebee's
01.2018 - 02.2019
Bachelor of Science - Business Analytics
Montclair State University
Associate of Arts - Arts
Hudson County Community College
CPR Certification
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