ASHLEY CARLSON
Buffalo,NY
Summary
Dynamic Sales Manager and OD Technician with a proven track record at Stanton Optical, adept in customer relations and team leadership. Excelled in enhancing client satisfaction and meeting sales targets through effective coaching and sales operation management. Skilled in EMR documentation and HIPAA compliance, demonstrating a unique blend of technical proficiency and interpersonal skills.
Overview
11
11
years of professional experience
Work History
Sales Manager/OD Technician
Stanton Optical
Tonawanda, NY
07.2014 - Current
- Handle customer/patient relations issues, enabling quick resolution, and client satisfaction
- Resolved customer issues quickly to close deals and boost client satisfaction
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets
- Patient care: Record patient medical histories, collect information from patients and their families, and prepare patients for exams
- Perform visual acuity tests, lensometry, autorefractometry and tonometry
- Fit eyeglasses, contact lenses and/or other vision aids
- Ensure patients receive the proper recommendations and referrals per results
Customer Care Representative
Time Warner Cable
Cheektowaga, NY
12.2013 - 06.2014
- Responded to customer needs through competent customer service and prompt problem-solving
- Assisted call-in customers with questions and orders
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
Education
Adult Learning Center
Buffalo, NYMedical Assisting -
Buffalo Traditional High School
Buffalo, NYBuffalo Traditional High School
Skills
- Sales Team Training
- Performance Management
- Staff Management
- Sales Operation
- Sales Process
- Goal Setting
- Rapport and Relationship Building
- Positive and Upbeat
- EMR System
- EMR Documentation
- HIPAA Compliance
- Appointment Scheduling
- Chart updating
- Medical assessment
- Setting up referrals
References
References available upon request.
Timeline
Sales Manager/OD Technician
Stanton Optical
07.2014 - Current
Customer Care Representative
Time Warner Cable
12.2013 - 06.2014
Adult Learning Center
Medical Assisting -
Buffalo Traditional High School
Buffalo Traditional High School