Ashley Carmona
Chicago,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Server
IHOP
06.2021 - 08.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Customer Service Representative
The Home Depot Store
07.2023 - 01.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Optical Technician
Eye Care Center LTD
01.2024 - Current
- Enhance patient satisfaction by providing efficient and accurate optical services.
- Improve workflow efficiency by maintaining and calibrating optical equipment regularly.
- Assist optometrists with eye examinations, ensuring accurate results and a comfortable experience for patients.
- Reduce wait times by effectively scheduling appointments and managing patient flow within the office.
Education
High School Diploma -
Acero- Major Hector P. Garcia M.D High School
4248 W 47th St06.2022
Skills
- Customer Service
- Product Upselling
- Complaint resolution
- Scheduling
- Food Running
- Spanish Translator
- Problem-Solving
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Arabic
Elementary
Timeline
Optical Technician
Eye Care Center LTD
01.2024 - Current
Customer Service Representative
The Home Depot Store
07.2023 - 01.2024
Server
IHOP
06.2021 - 08.2021
High School Diploma -
Acero- Major Hector P. Garcia M.D High School