Ashley carrasco
Kenedy,TX
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed as General Manager at 5d Steakhouse. Successfully implemented training programs that improved staff performance and enhanced guest engagement, while maintaining high cleanliness standards and food safety practices. Proven ability to cultivate lasting relationships with clients and optimize operational efficiency.
Overview
7
7
years of professional experience
Work History
Server
5d Steakhouse
Kenedy, TX
01.2024 - Current
- Delivered exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Assisted guests with menu selections and provided detailed information about specials.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Trained new servers on restaurant protocols and service standards.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
General Manager
5d Steakhouse
Kennedy, NY
09.2019 - 01.2024
- Oversaw daily operations to ensure efficient service and customer satisfaction.
- Managed staffing levels, optimizing workforce scheduling for peak business hours.
- Developed training programs to enhance staff performance and service standards.
- Implemented cost-control measures, reducing waste and improving profitability.
- Led initiatives to maintain compliance with health and safety regulations across the restaurant.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term loop success and loyalty.
- Implemented operational strategies and effectively built customer and employee loyalty.
Education
High School Diploma -
Karnes City High School
Karnes City, TX05.2015
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Customer service
Cleanliness standards
Food running
Food safety practices
Performance improvement
Timeline
Server
5d Steakhouse
01.2024 - Current
General Manager
5d Steakhouse
09.2019 - 01.2024
High School Diploma -
Karnes City High School