Ashley Castillo
430 East 6th Street, New York,NY
Summary
Hardworking, friendly and passionate candidate with strong organizational skills. Successful in building strong relationships and achieving positive customer satisfaction. Always willing to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Hostess
Casa Cipriani
06.2024 - Current
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Check in, escort and be on hand for all high profile clients
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Hostess
Brooklyn Chop House
05.2023 - 05.2024
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Sales Associate/Cashier
Rice To Riches
01.2022 - 06.2023
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Connected with customers to support positive transaction experiences and address service concerns.
- Ensured credit card and cash drawer balancing.
- Processed credit card and debit payments ensuring accurate charges and credits.
- Delivered consistently accurate orders, special requests and menu alterations.
- Verified accuracy of online order pickups
- Assisted customers by answering questions and fulfilling requests.
- Answered questions about store policies and addressed customer concerns.
Sales Associate Team Leader
Ralph's Italian Ice
03.2020 - 12.2021
- Always demonstrated a positive, pleasant and helpful attitude.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Provided positive first impressions to welcome existing, new and potential customers.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Restocked and organized merchandise.
Camp Counselor
SYEP
07.2021 - 08.2021
- Worked with children ages 7/8 ,
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Acted as a tutor/ teacher assistant during classroom time
Education
Bachelor of Arts - Psychology
SUNY At Binghamton
05.2026
Skills
Customer Service
Effective Multitasking
Patience and Empathy
Phone Etiquette
Guest Engagement
Timeline
Hostess
Casa Cipriani
06.2024 - Current
Hostess
Brooklyn Chop House
05.2023 - 05.2024
Sales Associate/Cashier
Rice To Riches
01.2022 - 06.2023
Camp Counselor
SYEP
07.2021 - 08.2021
Sales Associate Team Leader
Ralph's Italian Ice
03.2020 - 12.2021
Bachelor of Arts - Psychology
SUNY At Binghamton
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