Ashley Cathers
Somerdale,NJ
Summary
Resourceful and personable Service Coordinator with deep knowledge in facilitating communication and providing appropriate solutions. Offering strong organizational, problem-solving, and communication skills. Collaborative and determined to meet deadlines in fast-paced environment.
Overview
10
10
years of professional experience
Work History
Service Coordinator
Integrated Security And Communications
07.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Streamlined service coordination processes for improved team productivity and response times.
- Managed high volume of client requests, ensuring timely and effective service delivery.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
Recruiter
Signature
01.2022 - 07.2023
- Developed and maintained relationships with external recruiters to obtain referrals to qualified candidates.
- Advised managers on best practices to maintain compliance with applicable laws.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Consulted businesses on successful recruiting and retention practices to help minimize turnover.
- Developed and implemented plans to improve recruitment process.
- Collaborated with hiring managers to understand job requirements and expectations.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
MARKETiNG MANAGER
Castle Windows
07.2020 - 12.2021
- Supervise ten to twenty Marketers a day to assure they're setting quality leads
- Directly examined homes to qualify their specifications for a successful sale
- Scheduled and resulted appointments from Sales Representatives
- Directly worked with the CEO to complete any other miscellaneous tasks necessary for that day.
MARKETER
Castle Windows
03.2020 - 07.2020
- Spoke with new and previous customers persuading them to set appointments to meet with sales representatives
- Interacted with multiple customers throughout the day to confirm appointments
- Set fifteen to twenty appointments a day, thus making me a top Marketer throughout my time in that position.
HOSTESS
UNO Pizzeria
10.2015 - 03.2020
- Greeted guests as they walked in and seated them at the appropriate table
- Received takeout orders through and submitted to the kitchen to eventually deliver to guests
- Assisted servers with food, drinks, cleaning tables, and setting up for large gatherings.
HOSTESS
Hibachi Grill
09.2014 - 09.2015
- Greeted guests as they walked in and seated them at the appropriate table
- Received orders for drinks and communicated with the servers
- Assisted servers during large gatherings such as parties.
Skills
- Team Leadership
- Telephone communication
- Service monitoring and evaluation
- Data Analysis
- Notetaking and documentation
- Relationship Building
- Networking
- Critical Thinking
- Verbal Communication
- Data Management
- Troubleshooting
- Self-Directed
- Attention to Detail
- Multitasking
- Calm Under Pressure
- Problem-Solving
Timeline
Service Coordinator
Integrated Security And Communications
07.2023 - Current
Recruiter
Signature
01.2022 - 07.2023
MARKETiNG MANAGER
Castle Windows
07.2020 - 12.2021
MARKETER
Castle Windows
03.2020 - 07.2020
HOSTESS
UNO Pizzeria
10.2015 - 03.2020
HOSTESS
Hibachi Grill
09.2014 - 09.2015
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