Ashley Chapman
MOUNT VERNON,KY
Summary
Dynamic entrepreneur and skilled communicator with a proven track record at Bambamboo Custom Gifts and Apparel. Excelled in small business operations and sales strategy, enhancing customer satisfaction and loyalty, while significantly contributing to business growth. Passionate about delivering exceptional results through customized product design and execution.
Overview
10
10
years of professional experience
Work History
Business Owner/Operator
Bambamboo Custom Gifts and Apparel
02.2019 - 03.2024
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Consulted with customers to effectively produce a customized product.
- Fulfilled bulk orders of 250+ of customized t shirts and sweatshirts of varying colors and sizes.
Server
Blinkers Tavern
07.2015 - 10.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported needs of seven- person wait staff who attended to specific needs of countless customers daily for derby themed restaurant with social relevancy and intentionality.
Bartender
Proof Bar
02.2014 - 04.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Business Owner/Operator
Queen City Transformations
02.2019 - 06.2021
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Maintained daily, legible DOT log book and submitted corresponding documents.
Education
Associate In Arts - Psychology
Somerset Community College
Somerset, KYCriminal Justice - Criminal Justice
Somerset Community College
Somerset, KYSkills
- Small business operations
- Contractor negotiations
- Entrepreneurial leadership
- Customer relations
- Customer service
- Attention to detail
- Bookkeeping
- Driven and determined
- Project management
- Verbal and written communication
- Effective leader
- Work Planning and Prioritization
- Desktops, laptops, and mobile devices
- Scheduling
Timeline
Business Owner/Operator
Bambamboo Custom Gifts and Apparel
02.2019 - 03.2024
Business Owner/Operator
Queen City Transformations
02.2019 - 06.2021
Server
Blinkers Tavern
07.2015 - 10.2020
Bartender
Proof Bar
02.2014 - 04.2022
Associate In Arts - Psychology
Somerset Community College
Criminal Justice - Criminal Justice
Somerset Community College
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