Ashley Clendening
Delphi,IN
Summary
Proven leader at Lafayette Implant & Cosmetic Dentistry, adept in staff management and business administration, enhanced customer satisfaction and team productivity through effective staff training and development. Leveraged customer relations and task delegation skills to drive business growth, achieving significant improvements in service quality and operational efficiency.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Lafayette Implant & Cosmetic Dentistry
09.2017 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Office Manager
Ladd Dental Group
08.2023 - 10.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Patient Access Representative
IU Health Physicians
02.2017 - 09.2017
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Office Coordinator
Allure Dental
08.2011 - 01.2017
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
Education
No Degree - General
Ivy Tech Community College of Indiana
Lafayette, INTechnical Certificate - Dental Assisting
Kaplan College - Indianapolis
Indianapolis, IN04.2012
High School Diploma -
Delphi Community High School
Delphi, IN05.2006
Skills
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Staff Management
- Workload Management
- Task Delegation
- Recruiting and interviewing
- Staff Development
- Orientation and training
- Employee Performance Evaluations
- Business Administration
Timeline
Office Manager
Ladd Dental Group
08.2023 - 10.2023
Assistant Manager
Lafayette Implant & Cosmetic Dentistry
09.2017 - Current
Patient Access Representative
IU Health Physicians
02.2017 - 09.2017
Office Coordinator
Allure Dental
08.2011 - 01.2017
No Degree - General
Ivy Tech Community College of Indiana
Technical Certificate - Dental Assisting
Kaplan College - Indianapolis
High School Diploma -
Delphi Community High School
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