Ashley Coleman
Pitman,NJ
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
Learning Trainer
Amazon
05.2021 - Current
- Enhanced learning outcomes by implementing interactive and innovative training methods.
- Collaborated with management to develop targeted training programs for improved employee performance.
- Utilized data-driven approaches to assess trainee progress and tailor future lessons accordingly.
- Mentored new trainers, sharing best practices and supporting their professional growth.
- Increased employee retention by offering personalized coaching sessions focused on career development strategies.
Shift Supervisor
Starbucks
04.2019 - 12.2020
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Assistant Store Manager
St Georges College BookShop
09.2013 - 11.2018
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
Education
BACHELOR OF SCIENCE (B.S.) IN BUSINESS ADMINISTRATION -
SNHU
08.2025
ASSOCIATE IN ARTS (A.A.) IN GENERAL STUDIES -
St Georges College
Kingston, Jamaica04.2015
Skills
- Conflict Resolution
- Goal-Oriented
- Dependable and Reliable
- Problem-Solving
- Customer Service
- MS Office
- Compliance Reporting
- Performance Improvement
- Adaptive Learning
- Content Development
- Trends Research
Timeline
Learning Trainer
Amazon
05.2021 - Current
Shift Supervisor
Starbucks
04.2019 - 12.2020
Assistant Store Manager
St Georges College BookShop
09.2013 - 11.2018
BACHELOR OF SCIENCE (B.S.) IN BUSINESS ADMINISTRATION -
SNHU
ASSOCIATE IN ARTS (A.A.) IN GENERAL STUDIES -
St Georges College