Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Cooper

St.Albans,NY

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Shift Supervisor

Starbucks
04.2015 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Delivered successful training to more than 10 employees during tenure, educating on successful work processes and productivity strategies

Bartender

Kingston Public House
05.2021 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Bartender/Facilities Operation

B Event
06.2016 - 09.2018
  • Coordinated schedules and timelines for events.
  • Brainstormed and implemented creative event concepts and themes.
  • Managed event logistics and operations.
  • Performed event coordination for larger parties and gatherings.
  • Consulted with customers to determine objectives and requirements for events.
  • Inspected event facilities to confirm conformance to customer requirements.

Education

Some College (No Degree) - Marketing

C.U.N.Y York College
Queens, NY

High School Diploma -

Jamaica High School
06.2008

Skills

  • Team Leadership
  • Customer Relationship Management
  • Sales and Marketing
  • Strategic Planning
  • Food and Beverage Management
  • Persuasive Negotiations
  • Product and Service Management
  • Staff Supervision
  • Business Development Understanding

Timeline

Bartender

Kingston Public House
05.2021 - Current

Bartender/Facilities Operation

B Event
06.2016 - 09.2018

Shift Supervisor

Starbucks
04.2015 - Current

Some College (No Degree) - Marketing

C.U.N.Y York College

High School Diploma -

Jamaica High School

Similar Profiles

CREATE PROFILE
Ashley Cooper