Ashley Cooper
Houston,Tx
Summary
I am a highly motivated professional with a Bachelor of Science degree from Prairie View A&M University and six years of comprehensive work experience. Demonstrates exceptional ability to handle inquiries, resolve issues promptly, and maintain high levels of satisfaction. Adept at multitasking, effective communication, and problem-solving, with a strong commitment to continuous improvement and delivering outstanding service. Seeking opportunities to contribute skills and experience in a dynamic and challenging role.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Alorica
Humble, Tx
12.2021 - Current
- Help assist inbound callers with their insurance and/or getting medications to go through
- Handle 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention
- Memorized all company products and services to be able to answer all customer questions quickly and efficiently and make relevant upsells
- Receive source data such as customer names, addresses, and phone numbers, and enter information into various accounts.
Childcare worker
Childcare Careers
Houston, Tx
03.2021 - 12.2021
- Enforced rules and managed behavior through developmentally appropriate discipline
- Created and implanted diverse education strategies to boost development
- Applied positive behavior management techniques to enhance social interactions and emotional development
- Worked with children individually and in groups to teach social, communicative, and problem-solving skills
- Cared for children ages 4 months to 12 years old in a nurturing and age-appropriate way.
Front-end Cashier
Marshalls and HomeGoods
The Woodlands, Tx
12.2020 - 03.2021
- Restocked and organized merchandise in front lanes
- Helped customers complete purchases, locate items, and join reward programs
- Collected and authorized payments of guests
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
Bachelor of Science -
Prairie View A & M University
Prairie View, TX05-2023
Paralegal Certificate -
Center For Advanced Legal Studies
Houston, TXSkills
- Research
- Organization
- Confidentiality
- Critical thinking
- Adaptability
- Active listening
- Leadership
- Proofreading
- Computer proficiency (Microsoft Office)
- Communication skills
- Analytical skills
- Attention to detail
- Time management
- Client interaction
- Administrative tasks
- Ethics and professionalism
- Multi-tasking
- Problem Solving
Accomplishments
- Deans/Honor List 2019-2023
- L.C. Anderson Scholarship 2019
- JG Osborne Scholarship 2022
Education experience
- Prairie View A&M University, Bachelor's Degree, Criminal Justice, 05/2023
- Klein Collins high school, Diploma, 06/2019
Languages
English
Full Professional
References
References available upon request.
Timeline
Customer Service Representative
Alorica
12.2021 - Current
Childcare worker
Childcare Careers
03.2021 - 12.2021
Front-end Cashier
Marshalls and HomeGoods
12.2020 - 03.2021
Bachelor of Science -
Prairie View A & M University
Paralegal Certificate -
Center For Advanced Legal Studies