Ashley Cortez
San Antonio,TX
Summary
Marketing and communications professional with a strong track record in digital campaigns and community outreach. Experienced in coordinating cross-functional projects, analyzing program data for decision-making, and designing engaging content that enhances stakeholder communication and awareness.
Overview
6
6
years of professional experience
Work History
Administrative Assistant, Champion for Life Program
University Transplant Center
San Antonio, USA
01.2024 - Current
- Coordinate cross-functional communications and projects with leadership, internal departments, and external stakeholders while supporting organizational goals.
- Coordinated meetings, reporting, administrative workflows, and information management as key point of contact for internal and external stakeholders.
- Collect, organize, and analyze program data using Microsoft Excel to support reporting, operational decision-making, and process improvement.
- Supported digital marketing and communication initiatives connecting patients, families, and community members through educational campaigns and outreach efforts.
- Design branded marketing materials, social media graphics, and communication templates using Canva to support awareness campaigns and audience engagement.
- Created accessible educational resources to support community outreach initiatives, adapting communications for diverse audiences and needs.
- Contribute to an award-winning transplant outreach program recognized with the 2025 San Antonio Business Journal Health Care Heroes Award.
Pre-Kidney Transplant Referral Coordinator
University Transplant Center
San Antonio, USA
04.2023 - 01.2024
- Coordinated high-volume referral workflows, ensuring accurate information flow across multiple systems and departments to support timely patient referrals.
- Functioned as the main contact for patients, coordinators, and dialysis centers, delivering professional and timely communication.
- Tracked records and progress, identified opportunities for workflow improvements, and maintained detailed documentation to enhance operational efficiency.
- Managed competing priorities in a fast-paced environment, ensuring accuracy and organization while fostering strong stakeholder relationships.
Front Desk Customer Coordinator
South Texas Radiology Imaging Centers
San Antonio, USA
02.2021 - 03.2023
- Coordinated scheduling, communications, patient check-in, and front office operations to ensure seamless patient experiences in a busy environment.
- Provided the first point of contact for patients and visitors in a busy setting.
- Resolved questions and concerns with sound judgment and clear communication, enhancing patient satisfaction and support.
- Maintained accurate records and processed payments to uphold financial integrity and streamline transaction documentation.
Front Desk Receptionist
The Oxygen Room & Beauty Bar
San Antonio, USA
09.2020 - 01.2021
- Coordinated appointment scheduling, client communications, and daily front desk operations to ensure smooth office function in a fast-paced environment.
- Managed appointment scheduling and coordinated services for clients efficiently.
- Facilitated polished client experience through organized workflows and professional communication, enhancing service responsiveness.
- Welcomed clients warmly to enhance their overall experience at the office.
- Answered phone calls and responded to inquiries about services offered.
Education
Bachelor of International Business and Management -
Angelo State University
San Angelo, TX01-2020
Associate of Liberal Arts -
San Antonio College
San Antonio, TX01-2017
Skills
- Patient outreach
- Community outreach
- Campaign coordination
- Content development
- Marketing communications
- Social media management
- Event coordination
- Project coordination
- Data analysis and reporting
- Data management
- Microsoft Office proficiency
- Canva design skills
- Cross-functional collaboration
- Stakeholder communication
- Process improvement
Personal Information
Title: Marketing Coordinator | Digital Marketing & Communications
Recognition
2025 San Antonio Business Journal Health Care Heroes Award, Contributed to an award-winning transplant outreach program recognized for patient advocacy and community impact.
Timeline
Administrative Assistant, Champion for Life Program
University Transplant Center
01.2024 - Current
Pre-Kidney Transplant Referral Coordinator
University Transplant Center
04.2023 - 01.2024
Front Desk Customer Coordinator
South Texas Radiology Imaging Centers
02.2021 - 03.2023
Front Desk Receptionist
The Oxygen Room & Beauty Bar
09.2020 - 01.2021
Bachelor of International Business and Management -
Angelo State University
Associate of Liberal Arts -
San Antonio College