Ashley Crosby
Dothan,AL
Summary
Experienced retail leader looking for opportunities to learn and grow. With a strong history of leading teams in a fast paced environment, driving sales, and providing customer service.
Also a subject matter expert in cash handling, stocking, and merchandising
Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Motivated and eager to learn and grow my skill set and knowledge.
Overview
11
11
years of professional experience
Work History
Store Manager
Ross dress for less
Dothan, AL
11.2024 - Current
- Managed daily store operations and ensured compliance with company policies.
- Led training sessions for new employees to enhance team performance.
- Oversaw inventory management and organized stock replenishment processes.
- Conducted regular audits to maintain store standards and presentation quality.
- Developed staff schedules to optimize coverage during peak hours.
- Implemented loss prevention strategies to minimize shrinkage and theft risks.
- Fostered a positive shopping environment through excellent customer service practices.
- Coordinated promotional displays to drive sales and improve product visibility.
- Recruited, trained and supervised new employees.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Maintained accurate records of employee performance reviews.
Area Supervisor
Ross Dress for Less
Dothan, AL
05.2017 - 11.2024
- Enforced company policies while maintaining a fair and consistent approach among staff members.
- Trained new employees on company policies and procedures.
- Monitored employee performance, providing feedback and coaching as needed.
- Kept work area neat and organized at all times.
- Provided exceptional customer service by responding promptly to inquiries and requests for assistance.
- Counted and balanced cash drawer at the beginning and end of shift.
- Verified all transactions were accurate, signed off on documents, and recorded discrepancies.
- Provided excellent customer service to ensure a positive customer experience.
- Cleaned shelves and straightened items on shelves to ensure a neat appearance.
Key Holder
Dollar General
Dothan, AL
07.2015 - 09.2016
- Provided customer service including cashiering, merchandising and restocking shelves.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Ensured store was opened and closed in a timely manner according to company policies.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
- Replenished merchandise displays throughout the store as needed.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
Education
High School Diploma -
Dothan High School
Dothan, AL06-2014
Skills
- Sales Tracking
- Project Planning
- Team Management
- Task Delegation
- Performance monitoring
- Effective Communication
- Store Reset and Recovery
- Inventory and Stocking
- Handling Complaints
- Team Building and Motivation
- Scheduling and Time-Tracking
- Multitasking and Prioritizing
- Cash Handling and Reconciliation
- Sales reporting
- Employee training
- Staff scheduling
- Conflict resolution
- Time management
Timeline
Store Manager
Ross dress for less
11.2024 - Current
Area Supervisor
Ross Dress for Less
05.2017 - 11.2024
Key Holder
Dollar General
07.2015 - 09.2016
High School Diploma -
Dothan High School