Ashley Cruz
Greenville
Summary
Dynamic and results-oriented professional with extensive experience at Sally's Beauty Supply, adept in customer service and POS system operation. Excelled in building customer relationships, enhancing satisfaction levels, and streamlining transactions. Demonstrated exceptional teamwork, problem-solving abilities, and a commitment to excellence, significantly contributing to a positive and efficient work environment.
Offering strong interpersonal skills and natural ability to connect with customers, eager to learn and develop in sales environment. Brings understanding of sales techniques and customer engagement strategies. Ready to use and develop communication and organizational skills in a receptionist role.
Overview
4
4
years of professional experience
Work History
Sales Associate
Sally's Beauty Supply
03.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Salon Receptionist
Tangles
06.2021 - 01.2023
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Kept track of inventory levels for retail products, alerting management when reordering was necessary to avoid stockouts.
- Enhanced customer satisfaction by promptly greeting clients and efficiently managing appointments.
- Facilitated smooth transactions, accurately processing payments and maintaining balanced cash registers daily.
- Maintained a clean and organized front desk area, creating an inviting environment for clients upon arrival.
- Maintained up-to-date knowledge of salon services and industry trends in order to provide accurate information and recommendations to clients.
- Communicated with spa team members if clients canceled or changed appointment times.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Expedited check-in procedures by confirming appointments, verifying client information, and updating records as necessary.
- Collaborated effectively with team members to ensure seamless coordination of client appointments and overall salon operations.
- Handled payments and processed credit card transactions.
- Updated customer records and maintained accurate client information.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Cosmetology License - Cosmetology
Paul Mitchell The School
Grand Rapids, MI09-2025
High School Diploma -
John Glenn High School
Walkerton05-2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Reliable and punctual
- Excellent people skills
- Goal oriented
- Exceptional customer service
- Money handling
- Flexible schedule
- Stocking and receiving
- Cash register operation
- Client service
- Store opening and closing
- Product sales
- POS system operation
Timeline
Sales Associate
Sally's Beauty Supply
03.2023 - Current
Salon Receptionist
Tangles
06.2021 - 01.2023
Cosmetology License - Cosmetology
Paul Mitchell The School
High School Diploma -
John Glenn High School
Similar Profiles
Marcia AlexanderMarcia Alexander
Store Manager at Sally's Beauty SupplyStore Manager at Sally's Beauty Supply
Danica AcostaDanica Acosta
Sales Associate at Sally's Beauty SupplySales Associate at Sally's Beauty Supply
Bristal WilsonBristal Wilson
General Manager at Sally's Beauty SupplyGeneral Manager at Sally's Beauty Supply