Ashley Cruz Gomez
Henderson
Summary
Dynamic professional with a proven track record at Enterprise Rent-A-Car, excelling in operations management and team development. Recognized for driving revenue growth through effective sales strategies and compliance management. Strong leadership skills fostered a high-performing team, consistently achieving top regional performance while enhancing customer retention and operational efficiency.
Overview
3
3
years of professional experience
Work History
Assistant Branch Manager
Enterprise Rent-A-Car
08.2023 - Current
- Complied with governmental and other regulatory agencies by following policies and documenting transactions.
- Executed sales and marketing initiatives to increase revenue for company.
- Partnered with outside sales to identify critical accounts with growth opportunities.
- Implemented rental asset processes and cleanliness standards.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Placed sales calls and handled sales for incoming customer calls.
- Coordinated with sales teams and clients to manage inventory, adjust orders, and handle logistics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced operational risks while organizing data to forecast performance trends.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
Management Rental Assistant
Enterprise Rent-A-Car
07.2023 - 08.2023
- Learned backend administrative callbacks to ensure customer service and business profitability
- Mastered proper underwriting to reduce risk and conversion
- Became a leader for the area by developing employees and coaching by example
- Ranked as a top performer in protection sales, average daily rate, and service quality index scores
- Served as a manager in times of need
- Passed Management Skills test as well as Management Interview Exam
Rental Management Trainee
Enterprise Rent-A-Car
09.2022 - 07.2023
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Mastered the art of selling by repetitively listening to customers needs and recommending the best solutions
- Understood company values and the importance of each to the business
- Learned how to read financial statements each month and identified areas of opportunities and strengths
- Consistently was top half of regional matrix every month proving to be a top performer
- Handled customer conflicts while still providing exceptional service
Education
Bachelor of Science - Business Administration (Marketing)
San Jose State University
San Jose, CA05-2022
Skills
- Operations management
- Staff management
- Compliance management
- Account retention
- Operational efficiency
- Team development
- Revenue generation
- Staff education and training
- Customer service and retention
- Risk analysis
- Strong leadership
- Risk management
- Sales expertise
Languages
Spanish
Native or Bilingual
Timeline
Assistant Branch Manager
Enterprise Rent-A-Car
08.2023 - Current
Management Rental Assistant
Enterprise Rent-A-Car
07.2023 - 08.2023
Rental Management Trainee
Enterprise Rent-A-Car
09.2022 - 07.2023
Bachelor of Science - Business Administration (Marketing)
San Jose State University
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