Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Ashley Cuevas

Bakersfield,CA

Summary

Accomplished Surgery Scheduling Coordinator and Medical Receptionist at Yu Medical Group, adept in HIPAA compliance and patient coordination. Excelled in enhancing patient satisfaction through efficient procedure scheduling and robust insurance verification, fostering strong relationships with medical staff. Demonstrated exceptional office administration skills, significantly streamlining workflow and improving operational efficiency.

Overview

6
6
years of professional experience

Work History

Surgery Scheduling Coordinator

Yu Medical Group
Bakersfield, CA
01.2021 - Current
  • Worked with operating facilities to schedule procedures on behalf of surgeons.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Reviewed incoming requests from physicians regarding potential surgeries, confirming that they meet eligibility criteria.
  • Coordinated with medical staff to ensure that all necessary paperwork was completed prior to scheduled procedures.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Scheduled follow-up appointments according to post-operative protocols.
  • Ensured compliance with HIPAA regulations when handling confidential patient information.
  • Collaborated and established strong working relationships with physicians, supervisors and colleagues.
  • Provided support to surgeons by preparing documents needed for surgeries, such as consent forms and discharge instructions.
  • Booked surgeries according to physician volume and maintained prompt turnaround times.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Answered phone calls from prospective patients seeking information about surgical options available at the facility.
  • Checked patient insurance and collected pre-authorizations from providers.

Medical Receptionist

Yu Medical Group
Bakersfield, CA
02.2019 - 01.2021
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Completed relevant insurance and other claim forms.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Performed bookkeeping duties, preparing and sending financial statements or bills.
  • Communicated with patients with compassion while keeping medical information private.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Entered insurance, demographics and health history into patient database.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Greeted and checked in patients, updating patient information in computer system.

Education

Certificate - Medical Billing And Coding

UEI College
Bakersfield, CA
02-2019

High School Diploma -

Ridgeview High School
Bakersfield, CA
05-2018

Skills

  • HIPAA compliance
  • Procedure scheduling
  • Calendar management
  • Insurance verification
  • Patient coordination
  • Pre-authorization management
  • Copay collecting
  • Office administration
  • Schedule coordination
  • Verifying insurance

Languages

English
Full Professional
Spanish
Full Professional

References

References available upon request.

Timeline

Surgery Scheduling Coordinator

Yu Medical Group
01.2021 - Current

Medical Receptionist

Yu Medical Group
02.2019 - 01.2021

Certificate - Medical Billing And Coding

UEI College

High School Diploma -

Ridgeview High School

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Ashley Cuevas