Ashley Cullop
Richmond,VA
Summary
Dynamic Leasing Specialist with a proven track record at Steelhead Management, excelling in tenant issue resolution and enhancing lease renewals through proactive relationship-building. Skilled in analyzing leasing reports and committed to fostering community engagement, I deliver exceptional customer service while ensuring compliance with fair housing policies. Goal-oriented and adept at streamlining processes for efficiency.
Overview
7
7
years of professional experience
Work History
Leasing Director
Steelhead Management
Richmond, VA
02.2023 - Current
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
- Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
- Assisted property managers in preparing and analyzing leasing reports for upper management, identifying trends and areas for improvement.
- Maintained accurate records of all leasing activity, providing valuable data for management decision-making.
- Organized resident events to foster a sense of community within the property, increasing tenant satisfaction levels.
- Provided exceptional customer service to both current residents and prospective tenants, generating positive word-of-mouth referrals.
- Set appointment times for individuals to tour facilities and see available units.
- Managed property showings for prospective tenants, highlighting amenities and answering questions to secure interest in units.
- Collaborated with maintenance teams to address any issues promptly, ensuring tenant satisfaction and retention.
- Conducted regular inspections of vacant units to ensure they were ready for occupancy by new tenants in a timely manner.
- Increased lease renewals by effectively addressing tenant concerns and maintaining positive relationships.
- Streamlined leasing processes for increased efficiency in handling applications, credit checks, and documentation.
- Collected, completed, and processed lease applications.
- Attended staff meetings and took extensive notes to share with property manager.
Restaurant Hostess & Server
TGI Fridays
Richmond, VA
01.2019 - 02.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
Education
High School Diploma -
Cosby High School
Chesterfield, VAAssociate of Arts - Business And Accounting
Bright Point Community College
Chesterfield, VA05-2024
Skills
- Leasing reports
- Tenant issue resolution
- Fair housing policies
- Goal oriented
- Telephone and email etiquette
- Maintaining closing ratios
- Email communication
- Training and mentoring
- Application process proficiency
- Property showing
- Team building
- Social media marketing
- Knowledgeable in Realpage
- Resident relations
Accomplishments
- Achieved Leasing Specialist of the Year by completing 128 Net Leases with accuracy and efficiency.
Timeline
Leasing Director
Steelhead Management
02.2023 - Current
Restaurant Hostess & Server
TGI Fridays
01.2019 - 02.2023
High School Diploma -
Cosby High School
Associate of Arts - Business And Accounting
Bright Point Community College