Customer Service Representative /Accounting Assistant Tyler Corrugated Box, Inc.
10.2018 - 01.2024
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Trained new Customer Service Representatives on company policies, procedures, and best practices.
Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Processed payroll accurately and efficiently, ensuring timely payment for all staff members.
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