Customer Service Representative /Accounting Assistant
Tyler Corrugated Box, Inc.
10.2018 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Processed payroll accurately and efficiently, ensuring timely payment for all staff members.