Ashley Daniels
Wilmington,NC
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Crisis Counselor
Crisis Text Line
, Remote
10.2019 - 07.2021
- Developed safety plans to minimize crisis risk and intervene with specific procedures.
- Offered counseling and stabilization support to reintroduce calm in crisis situations.
- Assisted clients in identifying resources available within the community such as housing assistance or employment opportunities.
- Provided referrals to external providers when necessary for further evaluation or treatment.
- Applied abilities in techniques like active listening and collaborative problem-solving to make positive impact.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Collaborated to set goals and outline steps to achieve objectives.
- Provided emotional support and guidance to individuals dealing with a variety of life issues, including grief, depression, anxiety, substance abuse, trauma and relationship conflicts.
Sales Associate, Merchandiser
Bath & Body Works
Wilmington, NC
10.2018 - 12.2019
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
Education
Associate of Arts -
Cape Fear Community College
Wilmington, NC12-2023
Career Certificate - Criminal Law And Procedure
Ashworth College
Norcross, GA12-2021
Bachelor of Arts - Psychology Major, Criminology Minor
University of North Carolina At Wilmington
Wilmington, NCSkills
- Safety Planning
- Mental Health Assessment
- De-Escalation Techniques
- Resource Navigation
- Reflective listening
- Referral Coordination
- Intervention Support
- Needs Assessment
- Organizational Skills
- Active Listening
- Interpersonal Communication
- Self Motivation
- Professional Demeanor
- Goal Setting
- Problem-Solving
- Written Communication
- Attention to Detail
- Time Management
Certification
- Peer Support Specialist, RI International, January 2020
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Crisis Counselor
Crisis Text Line
10.2019 - 07.2021
Sales Associate, Merchandiser
Bath & Body Works
10.2018 - 12.2019
Associate of Arts -
Cape Fear Community College
Career Certificate - Criminal Law And Procedure
Ashworth College
Bachelor of Arts - Psychology Major, Criminology Minor
University of North Carolina At Wilmington