Ashley Daniels
Patrick Afb,USA
Summary
Motivated and compassionate animal lover seeking to start a career as a Animal Health Assistant. Brings hands-on volunteer experience caring for animals, strong attention to detail, and the ability to follow instructions and safety protocols closely. Known for being dependable, gentle, and calm in fast-paced or stressful situations. Eager to learn, support veterinary staff, and provide excellent care to patients and their owners.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Intake Agent
Blue Sky Legal
02.2023 - 09.2025
- Accurately documented customer interactions and inquiries in the CRM system for future reference
- Provided exceptional customer service by actively listening to customer concerns and resolving issues in a timely manner
- Utilized active listening techniques to understand customer needs and provide appropriate solutions
- Maintained a positive attitude during challenging interactions, de-escalating tense situations when necessary
- Managed a high volume of incoming and outgoing calls, emails, and online inquiries from customers seeking assistance
- Remote
Real Estate transaction/Legal Assistant
J. Steven Southwell, P.A.
10.2018 - 07.2024
- Administrative support to the office
- Answering and directing phone calls
- Greeting clients and potential clients
- Scheduling appointments
- Assisting with real estate transactions
- Preparing real estate closing documents
- Preparing title insurance policies
- Preparing quit claim deeds
- Filing
- E-filing
- Calendar deadlines
Volunteer
Wredes Wildlife Center
2000 - 2016
- Assisted with special events and programs.
- Prepared food and water for wildlife species according to dietary needs and safety protocols
- Cleaned and sanitized enclosures to maintain healthy living conditions
- Assisted with animal enrichment activities to support natural behaviors
- Monitored animal behavior and reported changes or concerns to staff
- Safely handled small mammals, reptiles, and birds under supervision
Education
High school diploma -
Penn Foster
Legal Secretary Certificate - undefined
UCF
Legal Transcription - Online course
Blueledge
11.2025
Skills
- Office experience (6 years)
- Multi-line phone systems
- Outbound calling (1 year)
- Microsoft Outlook
- Computer skills
- Clerical experience
- Appointment scheduling
- Customer service
- Organizational skills
- Typing
- Communication skills (5 years)
- Contracts
- Law office
- Legal administrative experience
- DoubleTime
- Microsoft Office
- Front desk
- Intake
- Working in a legal environment
- Positive attitude
- Customer service and care
- Customer complaint resolution
- Information documentation
- Follow-up calling
- Multitasking Abilities
- Professionalism
- Excellent communication
- Reliability
- Teamwork
- Attention to detail
- Community service
- Answering phones
- Food distribution
- Telephone etiquette
- Administrative tasks
- Recordkeeping and confidentiality
Certification
- Certified Notary Public
- Driver's License
Timeline
Intake Agent
Blue Sky Legal
02.2023 - 09.2025
Real Estate transaction/Legal Assistant
J. Steven Southwell, P.A.
10.2018 - 07.2024
Legal Secretary Certificate - undefined
UCF
Volunteer
Wredes Wildlife Center
2000 - 2016
High school diploma -
Penn Foster
Legal Transcription - Online course
Blueledge