Ashley Daunt
Dunedin,FL
Summary
Dynamic manager skilled in team leadership, conflict resolution, and staff training. Known for maximizing performance and fostering a positive work environment.
Overview
26
26
years of professional experience
Work History
Manager
Catch Health
Clearwater, FL
03.2025 - Current
- Coordinated daily operations to ensure efficient workflow.
- Trained new staff on company policies and operational protocols.
- Engaged in problem-solving initiatives to address challenges effectively.
- Managed and motivated agents to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for agents.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing agents to maximize team agility and performance.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated agent performance and conveyed constructive feedback to improve skills.
Shift Lead
Walgreens
Palm Harbor, FL
02.2023 - 04.2023
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, conducting regular audits to minimize stock discrepancies.
- Implemented promotional displays, enhancing product visibility and driving sales performance.
- Resolved customer inquiries and complaints, fostering a positive shopping experience.
- Maintained cleanliness and organization of sales floor, adhering to safety regulations and standards.
- Completed store opening and closing procedures and balanced tills.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Senior Sales Technician
Internet Junction
Tampa, FL
01.2000 - 01.2016
- Mentored junior technicians, enhancing team performance and knowledge sharing.
- Collaborated with sales teams to identify customer needs and tailor service offerings.
- Conducted training sessions on new technologies and tools for technical staff.
- Established strong relationships with clients, fostering loyalty and repeat business opportunities.
- Streamlined sales processes to optimize efficiency, reducing time spent on administrative tasks while increasing focus on closing deals.
- Increased client retention rates by providing exceptional post-sales support and addressing customer concerns promptly.
- Improved overall customer satisfaction ratings through diligent follow-up on orders, shipments, and service requests.
- Built relationships with customers and community to promote long term business growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Education
Associate of Arts -
St. Petersburg College
Clearwater, FL05-2003
Skills
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Task delegation
- Relationship building
- Cross-functional teamwork
- Conflict resolution
- Schedule preparation
Timeline
Manager
Catch Health
03.2025 - Current
Shift Lead
Walgreens
02.2023 - 04.2023
Senior Sales Technician
Internet Junction
01.2000 - 01.2016
Associate of Arts -
St. Petersburg College