ASHLEY DEJEAN
New Orleans,LA
Summary
Energetic and motivated Healthcare professional and leader dedicated to driving top quality patient care.
Overview
13
13
years of professional experience
Work History
Operations Manager
Ochsner Medical Center
08.2022 - Current
- Opened new, regional facility for 22 Clinics at 2 locations
- Developed Special Operating and Emergency Procedures with Ambulatory and Compliance
- Managed inventory and supply chain operations for clinics
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to Senior management daily.
- Branded and opened new Sinus and Facial Plastics Clinic with Mini CT
Associate Director of Clinic Operations
LSU HEALTHCARE NETWORK
12.2019 - Current
- Performed schedule analysis to optimize access
- Led Epic Go-Live
- Monitor KPI's and discussed with Managers for all clinic sites
- Led clinic transition project to LCMC (Peds, OBGYN)
- Led clinic move project for Westbank Plastic Surgery.
- Assisted senior leadership in managing all aspects of operations
Practice Manager of Clinic Operations
LSU HEALTHCARE NETWORK
09.2018 - 12.2019
- Opened clinic for General Surgery, ENT, and Pain for LaPlace site with complete renovation
- Led transition of Kenner clinic to Ochsner
- Communicated with multiple external facilities.
Clinic Operations Supervisor
OCHSNER BAPTIST
09.2017 - 08.2018
- LEAN Green Belt
- Staffed and monitored clinic flow for internal clinics, as well as satellite clinics.
Lead Patient Access- OBGYN
OCHSNER BAPTIST
05.2016 - 08.2017
- Staffed Patient Access Reps daily for two locations
- Operator of Connected Mom report Collaborated with Financial Call Center Supervisor and Manager to reciprocate clinical process improvement plans.
MA- Infectious Disease, OBGYN, Podiatry, General Surgery, First Responders
TULANE MEDICAL CENTER
04.2013 - 05.2016
- Performed daily clinic compliance assessment checks for Joint Commission site visits
- Triaged Multi-Specialty clinic patients
- Performed POCT testing.
MA
BATON ROUGE CARDIOLOGY CENTER
08.2010 - 04.2013
- Assisted Cardiovascular specialists with routine and highly specialized Cardiac and Vascular patients
- Traveled to work clinic at 15 satellite clinics in the Southeast region
- Performed case requests.
Medical Scribe
Our Lady of the Lake ER
- Led a team of 10 Medical Scribes for 24 hour ER coverage comprised of fast track, acute, critical, and psych areas
- Triaged and transcribed ER patient documentation into the EMR
- Worked with Supervising Physician, RN's, and mid-level for each patient presenting to the ER
- Audited weekly charts with team to reorganize processes for better throughput, quality, patient satisfaction, and benchmarks.
Education
Phlebotomy License
New OrleansMASTER OF SCIENCE - HEALTHCARE MANAGEMENT
University of New Orleans
New Orleans, LA01.2014
BACHELOR OF SCIENCE - HUMAN MEDICINE
Our Lady of the Lake College
Baton Rouge, LA01.2010
HIGH SCHOOL DIPLOMA -
Mount Carmel Academy
New Orleans, LA01.2005
Skills
- Records Organization
- Workflow Understanding
- Fluent in [Language]
- Clinical Support
- Performance Reporting
Timeline
Operations Manager
Ochsner Medical Center
08.2022 - Current
Associate Director of Clinic Operations
LSU HEALTHCARE NETWORK
12.2019 - Current
Practice Manager of Clinic Operations
LSU HEALTHCARE NETWORK
09.2018 - 12.2019
Clinic Operations Supervisor
OCHSNER BAPTIST
09.2017 - 08.2018
Lead Patient Access- OBGYN
OCHSNER BAPTIST
05.2016 - 08.2017
MA- Infectious Disease, OBGYN, Podiatry, General Surgery, First Responders
TULANE MEDICAL CENTER
04.2013 - 05.2016
MA
BATON ROUGE CARDIOLOGY CENTER
08.2010 - 04.2013
Medical Scribe
Our Lady of the Lake ER
Phlebotomy License
MASTER OF SCIENCE - HEALTHCARE MANAGEMENT
University of New Orleans
BACHELOR OF SCIENCE - HUMAN MEDICINE
Our Lady of the Lake College
HIGH SCHOOL DIPLOMA -
Mount Carmel Academy
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