Ashley DeWitt
Westerville
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Agni
Columbus
04.2025 - Current
- Provided excellent customer service to enhance dining experiences.
- Took and processed food and beverage orders efficiently.
- Maintained cleanliness of tables and dining areas throughout shifts.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
Server
New Albany Country Club
New Albany
10.2020 - 04.2025
- Provided excellent customer service to enhance dining experiences.
- Took and processed food and beverage orders efficiently.
- Maintained cleanliness of tables and dining areas throughout shifts.
- Assisted in training new servers on menu items and procedures.
- Resolved customer complaints promptly and professionally.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Dining Room Manager
New Albany Country Club
New Albany
05.2023 - 08.2024
- Managed daily dining room operations to ensure smooth service flow.
- Trained and supervised staff on service standards and best practices.
- Coordinated dining room layout and setup for special events and functions.
- Developed training materials to enhance staff performance and service quality.
- Maintained presence on dining room floor and assisted team to support efficiency of service.
- Resolved customer complaints in a professional manner.
- Reported staff performance, inventory, overall dining room needs and special events information to Food and Beverage Director.
- Oversaw daily operations of the dining room including seating arrangements, menu changes, and special requests from customers.
Billing Coordinator
NiSource
Columbus
10.2018 - 10.2020
- Processed customer billing inquiries and resolved account discrepancies.
- Coordinated billing cycles and ensured timely invoicing for services rendered.
- Maintained accurate records of customer payments and adjustments.
- Responded to customer complaints with professionalism and effective communication skills.
- Updated billing systems regularly by entering new customer information or modifying existing records.
- Provided support for internal departments regarding billing inquiries.
- Completed documentation, reports and spreadsheets of financial information.
Billing Coordinator Contractor
Innosourceinc
Columbus
12.2017 - 10.2018
- Managed client invoicing and billing processes efficiently.
- Performed data entry tasks into various databases or spreadsheets.
- Verified accuracy of data entry into the computer system.
- Performed data entry tasks inputting information into databases accurately.
Education
Some College (No Degree) - Music Therapy
Slippery Rock University of Pennsylvania
Slippery Rock, PANorthern York High School
Dillsburg, PASkills
- Customer service
- Menu knowledge
- Attention to detail
- Effective communication
- Allergy awareness
Certification
- TIPS Certification
References
References available upon request.
Timeline
Server
Agni
04.2025 - Current
Dining Room Manager
New Albany Country Club
05.2023 - 08.2024
Server
New Albany Country Club
10.2020 - 04.2025
Billing Coordinator
NiSource
10.2018 - 10.2020
Billing Coordinator Contractor
Innosourceinc
12.2017 - 10.2018
Some College (No Degree) - Music Therapy
Slippery Rock University of Pennsylvania
Northern York High School