Ashley Dias Correa
Omaha,NE
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. While helping others with language barriers
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Fremont Children’s Dentistry
07.2022 - 02.2024
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Managed multi-line phone system and pleasantly greeted patients.
Behavioral Health Technician
Daybreak
08.2021 - 03.2022
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
- Assisted patients in developing individualized goals for recovery and provided ongoing support throughout the process.
- Educated families on mental health conditions and available resources, empowering them to better support their loved one''s journey towards wellness.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
After-School Program Leader
Nebraska Public Schools
08.2018 - 12.2020
- Created fun, age-appropriate activities for school-age children.
- Monitored student safety while conducting indoor or outdoor activities.
- Assisted students with homework completion, providing individualized support and guidance as needed.
- Managed behavioral issues and used positive behavior strategies for groups of up to 10 students.
- Implemented effective behavior management strategies, creating a safe and supportive environment for all participants.
- Supervised up to 10 students during outdoor exercise periods, monitoring group and individual safety.
- Scheduled mini-lessons, art projects and unstructured playtime for school-age children.
- Ensured compliance with local regulations governing after-school programs by maintaining proper documentation regarding attendance records health information emergency contact forms.
Education
Associate of Business Administration - Human Resources
Metropolitan Community College
Omaha, NE12.2025
Skills
- Customer Service
- HIPAA Guidelines
- Office Administration
- Microsoft Office
- Insurance Claims
- Telephone Etiquette
- Problem-solving skills
- Insurance Verification
- Appointment Scheduling
- Administrative Skills
- Office Organization
- Cultural Awareness
Certification
- HIPAA Compliance Certification – Supremus Group LLC or equivalent providers.
Languages
Spanish
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Front Desk Receptionist
Fremont Children’s Dentistry
07.2022 - 02.2024
Behavioral Health Technician
Daybreak
08.2021 - 03.2022
After-School Program Leader
Nebraska Public Schools
08.2018 - 12.2020
- HIPAA Compliance Certification – Supremus Group LLC or equivalent providers.
Associate of Business Administration - Human Resources
Metropolitan Community College
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