Ashley Diaz
Quote
Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden
Summary
Experienced and licensed Esthetician with a strong background in providing top-notch skin care services, including facials, waxing, peels, and acne treatments. Seeking an opportunity to contribute skills and expertise in a day or medical spa setting. Currently pursuing Aesthetician Licensing to enhance knowledge and stay up-to-date with the latest industry trends. Committed to delivering exceptional customer service and creating a relaxing and rejuvenating experience for clients.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Reservation/Sales Agent
Bluegreen Vacations
07.2022 - 10.2022
- Managed guest calls effectively and efficiently in a fast-paced and competitive call center
- Assisted guests with booking destination packages and upgrades to current packages
- Processed and scheduled upcoming payments.
Babysitter
Care.com Inc
08.2021 - 08.2022
- Communicated positively with children and guardians.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Supported academic growth by assisting with homework assignments, enhancing comprehension, and providing additional resources as needed.
- Transported children to and from activities using personal or family vehicle.
Customer Service Representative
Sykes Enterprises
08.2019 - 07.2020
- Maintained and entered accurate customer information to database
- Troubleshot technical issues
- Assisted customers with their employees' payroll/tax related questions
- Scheduled product introduction meetings.
Retail Sales Associate
Metro PCS
05.2019 - 10.2019
- Addressed customers inquiries and complaints in a timely and accurate manner
- Maintained and entered customers personal information to system and help set up phones
- Assisted in POS systems
- Explained phone packages and services for installation.
Education
Vocational Certificate - Paramedical/Facial Specialist
Cortiva Institute
Maitland, FL03.2025
Vocational Certificate - Esthetician/ Facial Specialist
Hollywood Institute of Beauty Careers
Casselberry, FL05.2018
Skills
Hair Removal
Customer Service
Relationship building and management
Multitasking and Organization
Dependable and Responsible
Facial and Scalp Massage
Florida Licensed Esthetician
Sales expertise
Professional Demeanor
Skincare product knowledge
Certification
- Licensed Esthetician - Florida Board of Cosmetology.
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Reservation/Sales Agent
Bluegreen Vacations
07.2022 - 10.2022
Babysitter
Care.com Inc
08.2021 - 08.2022
Customer Service Representative
Sykes Enterprises
08.2019 - 07.2020
Retail Sales Associate
Metro PCS
05.2019 - 10.2019
Vocational Certificate - Paramedical/Facial Specialist
Cortiva Institute
Vocational Certificate - Esthetician/ Facial Specialist
Hollywood Institute of Beauty Careers