Ashley Dorvilier
Miramar,Florida
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
8
8
years of professional experience
Work History
Medical Assistant
One Plus Healthcare
Weston, FL, FL
05.2023 - 02.2024
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Collected samples from patients for laboratory testing purposes.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Preschool Teacher
Learning City Academy
Sunrise, FL, FL
02.2023 - 05.2023
- Enhanced student reading skills by implementing engaging literacy activities and utilizing age-appropriate books.
- Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Improved student behavior by implementing effective classroom management strategies and establishing clear expectations for conduct.
- Assisted in the assessment of each student''s abilities, tailoring instruction to meet individual needs and learning styles.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Organized special events like field trips, holiday celebrations, or guest speakers to enhance the educational experience for students while building a sense of community within the classroom.
- Increased parent involvement by effectively communicating with families about upcoming events, volunteer opportunities, and student progress reports.
- Evaluated student performance regularly through observation, assessment tools, and parent-teacher conferences to ensure academic growth was being achieved consistently across all areas of development.
- Implemented differentiated instruction techniques to accommodate diverse learning needs within the classroom setting without sacrificing overall quality of education provided to all students.
- Strengthened communication skills among preschoolers through daily dialogue practice during circle time sessions.
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Established positive relationships with parents and guardians by regularly communicating student progress.
- Developed lesson plans that incorporated creative teaching techniques.
- Encouraged critical thinking skills through problem solving activities.
- Conducted classroom activities to stimulate physical, mental, and social development of preschool students.
- Integrated multicultural themes into instruction plans to foster respect for diversity among students.
CSR
Iqor
Miramar, FL, FL
10.2018 - 02.2019
- My prior job duties was to answer incoming calls and file insurance claims for customers who may have lost or had their phone stolen/ damage.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Identified customer needs and provided appropriate solutions.
- Analyzed call trends to identify areas of improvement for customer service processes.
- Gathered feedback from customers regarding products and services.
- Provided guidance on product features and benefits as well as troubleshooting techniques.
- Followed up with customers to ensure their satisfaction.
- Updated job knowledge by participating in educational opportunities.
- Participated in team meetings or training sessions when necessary.
- Assisted customers with product selection based on their needs and preferences.
- Researched required information using available resources.
- Maintained records of customer interactions, transactions, comments and complaints.
- Analyzed customer feedback data to identify areas of improvement.
- Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.
- Performed account maintenance activities such as updating client information in databases.
Cashier Associates
Walmart
Miami Gardens, FL, FL
05.2018 - 09.2018
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Greeted customers and answered any questions they had about the store's products and services.
- Ensured compliance with all safety regulations within the store environment.
- Conducted price checks for special orders or discounts as requested by customers.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Answered customer inquiries regarding store policies and procedures.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Balanced daily transactions on a computerized point-of-sale system.
- Followed company security procedures for handling large sums of money.
Crew Member
Burger King
Hallandale, FL
02.2016 - 06.2017
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
CERTIFICATE - Medical Assisting
FLORIDA CAREER COLLEGE
Pembroke Pines, FL05.2023
High School Diploma -
Miramar High School
Miramar, Florida06.2015
Skills
- Patient Scheduling
- Payment Collection
- Patient Flow Management
- Indirect Patient Care
- Inventory Management
- Data Entry
- Medical Terminology
- Phlebotomy
- Patient-Focused Care
- HIPAA Compliance
- EMR / EHR
- Appointment Setting
- Clinical Documentation
- Vital Sign Monitoring
- Maintaining Confidentiality
- Specimens Collection and Processing
- Prioritizing Stat Orders
- Knowledge of EKG Rhythm Interpretation
- EKG Administration
Timeline
Medical Assistant
One Plus Healthcare
05.2023 - 02.2024
Preschool Teacher
Learning City Academy
02.2023 - 05.2023
CSR
Iqor
10.2018 - 02.2019
Cashier Associates
Walmart
05.2018 - 09.2018
Crew Member
Burger King
02.2016 - 06.2017
CERTIFICATE - Medical Assisting
FLORIDA CAREER COLLEGE
High School Diploma -
Miramar High School