Ashley Duarte
Chicago,IL
Summary
Accomplished Store Assistant Management skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
5
5
years of professional experience
Work History
Sales Associate
Ross Dress For Less
10.2021 - 05.2024
- Perform daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Sales Associate
Dr. Martens
09.2019 - 01.2021
- Selling Dr. Martens' brand footwear, apparel and accessories
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Processing sales transactions in RetailPro register system
- Organizing and maintaining merchandise to meet Brand Marketing guidelines and enhance product appeal.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Assistant Store Manager
Big Lots Stores, Inc.
02.2019 - 09.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Performing daily front-end maintenance including, check stand cleanliness, replenishment of merchandise and supplies and floor safety.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Education
Hubbard High School
01.2016
Skills
- Customer Relations
- Store operations
- Friendly and Positive
- Pricing Strategies
- Training and mentoring
- Store Opening and Closing
Timeline
Sales Associate
Ross Dress For Less
10.2021 - 05.2024
Sales Associate
Dr. Martens
09.2019 - 01.2021
Assistant Store Manager
Big Lots Stores, Inc.
02.2019 - 09.2019
Hubbard High School