Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ashley Eckenrode

Saint Benedict,PA

Summary

Compassionate Mental Health Worker with experience in providing comprehensive care and support to individuals suffering from mental health disorders. Strengths include active listening, problem-solving, crisis intervention and the ability to build trust-based relationships with clients. Previous roles have demonstrated success in reducing patient anxiety levels through empathetic counseling and effective treatment planning.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Mental Health Worker

UPMC Altoona
Altoona, PA
01.2024 - Current
  • Identified potential warning signs of suicide risk among patients who are at high risk for self-harm.
  • Encouraged clients to set personal goals related to their mental health recovery process.
  • Utilized evidence-based interventions such as cognitive behavioral therapy when appropriate.
  • Counseled patients on how to identify triggers that lead to negative behaviors or emotions.
  • Provided emotional support for those struggling with difficult life circumstances like divorce or job loss.
  • Monitored patient progress through regular assessments and feedback from family members and caregivers.
  • Actively listened to clients' concerns while providing empathy and understanding during therapy sessions.
  • Educated patients about available resources such as community programs, support groups and housing options.

Ride Operator

Delgrosso's Amusement Park
Tipton, PA
05.2022 - 08.2023
  • Performed regular tests on rides and documented results accurately.
  • Kept up-to-date on new developments related to ride operations through training sessions and manuals.
  • Conducted emergency procedures when necessary in accordance with safety protocols.
  • Operated control panels for ride systems and monitored audio and visual equipment.
  • Demonstrated knowledge of ride operations, including proper use of restraints.
  • Resolved customer complaints in a professional manner.
  • Collaborated with team members to ensure smooth operation of all attractions.
  • Provided assistance to guests who required special attention due to disabilities or mobility challenges.
  • Performed daily inspections of rides according to company guidelines.
  • Ensured safety of guests by enforcing ride and park policies.

Concessions Worker

Altoona Curve
Altoona, PA
03.2017 - 10.2020
  • Performed minor maintenance tasks such as changing light bulbs or cleaning equipment when needed.
  • Checked expiration dates on all products before serving them to customers.
  • Maintained a clean working environment by sweeping floors and emptying trash cans regularly.
  • Followed company procedures for opening and closing concession stands.
  • Assisted customers in selecting items, taking orders, and providing recommendations.
  • Monitored inventory levels of food supplies in order to prevent shortages during busy periods.
  • Assisted in training new employees on proper concession stand operations.
  • Communicated effectively with co-workers in order to ensure smooth operation of concessions stand activities.
  • Resolved customer complaints in a professional manner.
  • Ensured that all safety protocols were followed at all times during shift hours.
  • Adhered to health department regulations regarding food handling practices.

Education

Bachelor of Science - Psychology

University of Pittsburgh - Johnstown
Johnstown, PA
12-2023

Skills

  • Patient Advocacy
  • Mental health counseling
  • Crisis Intervention
  • Suicide Prevention
  • Building rapport
  • Patient support
  • Client goal planning
  • Tracking client progress
  • Stress management techniques
  • Conflict de-escalation
  • Goal Development
  • Behavioral Management

Certification

  • CPR certified

Timeline

Mental Health Worker

UPMC Altoona
01.2024 - Current

Ride Operator

Delgrosso's Amusement Park
05.2022 - 08.2023

Concessions Worker

Altoona Curve
03.2017 - 10.2020

Bachelor of Science - Psychology

University of Pittsburgh - Johnstown

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Ashley Eckenrode