Summary
Overview
Work History
Education
Skills
Timeline
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ASHLEY EGNATOFF

El Paso,Texas

Summary

Highly motivated, enthusiastic, self-driven and responsible individual with experience in project reconciliation and priority project management. Strong independent strategic sense with the ability to balance short-term priorities against long-term organizational mission and goals. Highly adaptive and flexible while remaining disciplined. Consistently a top performer; inherent ability to surmount complex, novel situations while applying a compelling enthusiasm to others within the team to succeed. An innovative problem-solver with demonstrative competency in the above mentioned areas and the following.

Overview

10
10
years of professional experience

Work History

Operations Support Specialist

TEXAS GAS SERVICE
07.2015 - Current
  • Maintain quality assurance processes to reduce development defects and maintain quality standards of accuracy, completeness and timeliness
  • Responds to inquiries and educates regarding closing requirements
  • Prepare and maintain accurate and up-to-date records of various reports
  • Research, review, reconcile, and compile a complex variety of information
  • Collect and verify data for completeness and compliance with established procedures
  • Conducts detailed and accurate analysis throughout many programs to research potential issues and resolutions regarding project accounting, material costs, company labor and contractor costs, overheads and more
  • Regularly escalates issues to leadership for resolution when necessary
  • Completed and balanced 674 accounts for El Paso, Ft. Bliss, Austin, North Texas, Borger and the Permian Basin totaling $54,075,593
  • Expert knowledge in creating and reviewing cost allocation debit memos and property corrections and in company billing accounts
  • Continually engaged and enthusiastic to contribute to process improvements and collaborates with both leadership and other departments for beneficial process improvements and increased efficiency
  • Regularly disseminates newly acquired information to all pertinent team members and leadership to ensure a cohesive process improvement and team
  • Regularly coordinates efforts with other personnel to reconcile and resolve account issues
  • Extensive knowledge and resources used to navigate complex issues with projects
  • Regularly responsible for invoice coding support which includes research and unit cost contract review
  • Provides guidance and mentorship to junior staff members, fostering a supportive work environment conducive to professional growth
  • Collaborated with operations team to provide excellent customer service and foster positive work environment.
  • Coordinated with vendors and suppliers to maintain positive relationships, ensuring timely closing and coding processes.
  • Performed administrative duties and prepared operational procedures to assist operations support manager
  • Complied with systems procedures, business processes, and company policies to promote workplace safety and quality
  • Reduced error rates in data entry tasks by implementing a thorough quality control process.
  • Maintained detailed records of all activities related to operations support functions for easy reference during internal audits or regulatory reviews
  • Streamlined operations support processes by implementing effective organizational strategies and tools.

DEBT COLLECTOR

ACS, INC.
08.2014 - 06.2015
  • Meticulously followed federal and state laws in accordance with debt collection
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions and set up repayment plans and new terms of reconciliation
  • Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships
  • Developed strong relationships with customers to foster timely payments and account resolution
  • Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations
  • Utilized various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections
  • Exceeded performance targets for successful debt recoveries, contributing to company''s overall financial stability and maintained consistently high success rate of collecting on overdue accounts
  • Streamlined collection processes, optimizing efficiency through automation and prioritization of high-risk accounts
  • Maintained high volume of calls and met demands of busy and productive group and contributed to team success by consistently meeting or surpassing established performance metrics with professionalism and expertise
  • Enhanced client relationships by providing regular updates on account status and diligently adhering to communication guidelines
  • Maintained detailed records of all collection activities, ensuring accuracy and timely reporting to management and clients

Education

Bachelor of Arts - Drama

University of California At Irvine
Irvine, California
06.2011

Associate of Arts - Theater Arts

Pasadena City College
Pasadena, California
06.2008

Skills

  • Effective and Excellent Communication
  • Expense/Project Reconciliation
  • Customer Relations
  • Cost Allocation Expertise
  • Strong Ability to Learn
  • Proficient in Microsoft Office, Excel, Maximo, JES, AP Inquiry, Oracle, Markview, Moblite, Power BI, pivot tables, Perceptive
  • Operational Efficiency and Process Improvement
  • Analytical Thinking, Problem Solving and Attention to Detail
  • Multitasking Abilities
  • Reliability
  • Excellent Teamwork and Collaboration
  • Organizational Skills, Self Motivation and Time Management
  • Adaptability
  • Professional Demeanor and Interpersonal Skills

Timeline

Operations Support Specialist

TEXAS GAS SERVICE
07.2015 - Current

DEBT COLLECTOR

ACS, INC.
08.2014 - 06.2015

Bachelor of Arts - Drama

University of California At Irvine

Associate of Arts - Theater Arts

Pasadena City College

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ASHLEY EGNATOFF