ASHLEY EGNATOFF
El Paso,Texas
Summary
Highly motivated, enthusiastic, self-driven and responsible individual with experience in project reconciliation and priority project management. Strong independent strategic sense with the ability to balance short-term priorities against long-term organizational mission and goals. Highly adaptive and flexible while remaining disciplined. Consistently a top performer; inherent ability to surmount complex, novel situations while applying a compelling enthusiasm to others within the team to succeed. An innovative problem-solver with demonstrative competency in the above mentioned areas and the following.
Overview
10
10
years of professional experience
Work History
Operations Support Specialist
TEXAS GAS SERVICE
El Paso, Texas
07.2015 - Current
- Maintain quality assurance processes to reduce development defects and maintain quality standards of accuracy, completeness and timeliness
- Responds to inquiries and educates regarding closing requirements
- Prepare and maintain accurate and up-to-date records of various reports
- Research, review, reconcile, and compile a complex variety of information
- Collect and verify data for completeness and compliance with established procedures
- Conducts detailed and accurate analysis throughout many programs to research potential issues and resolutions regarding project accounting, material costs, company labor and contractor costs, overheads and more
- Regularly escalates issues to leadership for resolution when necessary
- Completed and balanced 674 accounts for El Paso, Ft. Bliss, Austin, North Texas, Borger and the Permian Basin totaling $54,075,593
- Expert knowledge in creating and reviewing cost allocation debit memos and property corrections and in company billing accounts
- Continually engaged and enthusiastic to contribute to process improvements and collaborates with both leadership and other departments for beneficial process improvements and increased efficiency
- Regularly disseminates newly acquired information to all pertinent team members and leadership to ensure a cohesive process improvement and team
- Regularly coordinates efforts with other personnel to reconcile and resolve account issues
- Extensive knowledge and resources used to navigate complex issues with projects
- Regularly responsible for invoice coding support which includes research and unit cost contract review
- Provides guidance and mentorship to junior staff members, fostering a supportive work environment conducive to professional growth
- Collaborated with operations team to provide excellent customer service and foster positive work environment.
- Coordinated with vendors and suppliers to maintain positive relationships, ensuring timely closing and coding processes.
- Performed administrative duties and prepared operational procedures to assist operations support manager
- Complied with systems procedures, business processes, and company policies to promote workplace safety and quality
- Reduced error rates in data entry tasks by implementing a thorough quality control process.
- Maintained detailed records of all activities related to operations support functions for easy reference during internal audits or regulatory reviews
- Streamlined operations support processes by implementing effective organizational strategies and tools.
DEBT COLLECTOR
ACS, INC.
Laramie, Wyoming
08.2014 - 06.2015
- Meticulously followed federal and state laws in accordance with debt collection
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions and set up repayment plans and new terms of reconciliation
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships
- Developed strong relationships with customers to foster timely payments and account resolution
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations
- Utilized various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections
- Exceeded performance targets for successful debt recoveries, contributing to company''s overall financial stability and maintained consistently high success rate of collecting on overdue accounts
- Streamlined collection processes, optimizing efficiency through automation and prioritization of high-risk accounts
- Maintained high volume of calls and met demands of busy and productive group and contributed to team success by consistently meeting or surpassing established performance metrics with professionalism and expertise
- Enhanced client relationships by providing regular updates on account status and diligently adhering to communication guidelines
- Maintained detailed records of all collection activities, ensuring accuracy and timely reporting to management and clients
Education
Bachelor of Arts - Drama
University of California At Irvine
Irvine, California06.2011
Associate of Arts - Theater Arts
Pasadena City College
Pasadena, California06.2008
Skills
- Effective and Excellent Communication
- Expense/Project Reconciliation
- Customer Relations
- Cost Allocation Expertise
- Strong Ability to Learn
- Proficient in Microsoft Office, Excel, Maximo, JES, AP Inquiry, Oracle, Markview, Moblite, Power BI, pivot tables, Perceptive
- Operational Efficiency and Process Improvement
- Analytical Thinking, Problem Solving and Attention to Detail
- Multitasking Abilities
- Reliability
- Excellent Teamwork and Collaboration
- Organizational Skills, Self Motivation and Time Management
- Adaptability
- Professional Demeanor and Interpersonal Skills
Timeline
Operations Support Specialist
TEXAS GAS SERVICE
07.2015 - Current
DEBT COLLECTOR
ACS, INC.
08.2014 - 06.2015
Bachelor of Arts - Drama
University of California At Irvine
Associate of Arts - Theater Arts
Pasadena City College