Ashley Estrada
Student
Buffalo,MN
Summary
Reliable Shift Leader and excellent motivational leader who successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Shift Lead
Papa Murphy’s
Buffalo, MN
01.2022 - Current
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new team members on procedures, customer service and sales techniques.
- Handled cash register operations by applying coupons, giving customer totals and processing cash and credit cards.
- Packaged, arranged and labeled ingredient stock, storing at established temperatures.
- Helped store management meet standards of service and quality in daily operations.
- Inventoried materials on weekly basis.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Crew-member, Cake Decorator and Kitchen Crew
Dairy Queen
Buffalo, MN
08.2021 - Current
- Took orders, prepared meals and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Became familiar with products to answer questions and make suggestions.
- Decorated cakes using colorful icings and piping techniques.
- Worked front counter, drive-thru and other areas.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Collaborated with team members to complete orders.
Education
Buffalo High School
877 Bison Blvd, Buffalo, MN 55313 09.2019 - Current
Skills
Problem-Solving
Strong verbal and written communication
Guest service
Quick-learning
Ambitious
Timeline
Shift Lead
Papa Murphy’s
01.2022 - Current
Crew-member, Cake Decorator and Kitchen Crew
Dairy Queen
08.2021 - Current
Buffalo High School
09.2019 - Current