Ashley Ezugwu

• Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
• Streamlined front desk operations for improved efficiency and faster service delivery.
• Increased customer loyalty with exceptional communication skills and personalized service.
• Resolved guest issues promptly, resulting in positive feedback and return visits.

Used mobile application to complete orders, request permission for substitutions and communicate in real time with online order customers.

Worked productively with customers to meet order requirements and service expectations.

Picked quality and accurate items for 100+ daily customers orders

Placed completed orders in labeled, temperature-appropriate storage pending customer pick up

• Helped to check in and out guests
• Helped the front desk with errands
• Assisted with bistro during some weekends
• Assisted with the housekeeping and laundry.

• Enhanced customer satisfaction by maintaining a clean and organized dining area.
• Assist with preparing food orders for customers as desired
• Assist with restocking of supplies needed
• Promoted a positive work environment through effective communication with colleagues and supervisors.

• Ran errands for the Dean of the Biology Department
• Answer phone calls
• Sort out files and documents in folders.

• Plan African Night with the event coordinator
• Attend E-board Meetings every 2nd and 3rd Wednesdays every month
• Plan Inter-Varsity African Student Association (IVASA) Pageant involving other African organization schools in North Carolina.
• Enhanced event attendee satisfaction by effectively coordinating logistics and managing event timelines.