Ashley Faucette
Gainesville,FL
Summary
Dynamic FOH Manager at Dragonfly Sushi And Sake, recognized for enhancing customer satisfaction through effective staff management and personalized guest interactions. Proven ability in problem-solving and team building, resulting in increased repeat business and elevated team performance. Skilled in inventory control and adept at handling complaints to maintain brand reputation.
Overview
12
12
years of professional experience
Work History
FOH Manager
Dragonfly Sushi And Sake
01.2013 - Current
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
Production Specialist
What's Happening Promotions
08.2016 - 07.2020
- Kept production schedules on track by consistently meeting deadlines and prioritizing urgent orders when necessary.
- Delivered quality products with effective use of control procedures and good inspection skills.
- Met customer demand by working extra shifts and consistently exceeding production quotas.
- Organized work to meet demanding production goals.
- Resolved issues quickly to maintain productivity goals.
Education
Bachelor of Arts - English
University of Florida
Gainesville, FL05-2013
Skills
- Customer service
- Staff management
- Inventory control
- Employee training
- Team building
- Time management
- Communication skills
- Problem solving
- Adaptability
- Complaint handling
- Guest relations
- BEO Contracts / Catering Events
Timeline
Production Specialist
What's Happening Promotions
08.2016 - 07.2020
FOH Manager
Dragonfly Sushi And Sake
01.2013 - Current
Bachelor of Arts - English
University of Florida
Similar Profiles
Sebastian MartinezSebastian Martinez
Bartender at Sushi SakeBartender at Sushi Sake
Katheryn JordanKatheryn Jordan
Head Server at Umi Sushi and SakeHead Server at Umi Sushi and Sake
Meshelle GardnerMeshelle Gardner
Bartender at Blue Sushi Sake GrillBartender at Blue Sushi Sake Grill