Ashley Felsman
Greendale
Summary
Reliable and dedicated server with exceptional customer service skills gained at Milwaukee Burger Company. Proven ability to work well in fast-paced environments while maintaining a strong work ethic. Great at food sales and promotion, fostering warm relationships with guests, and collaborating effectively with team members to enhance overall dining experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Milwaukee Burger Company
06.2021 - Current
- Demonstrates strong multitasking skills by providing quality service to multiple tables at the same time without compromising the service quality.
- Serves food and beverages promptly with focused attention to customer needs such as answering questions and recommending items.
- Works with Aloha POS and Toast system to take and send orders and handle complimentary items.
- Works with with co-workers during busy shifts for efficient workflow and excellent guest experiences.
- Developed warm relationships with multiple regular customers.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Hostess
Milwaukee Burger Company
06.2020 - 06.2021
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating the waitlist and reservations as needed.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Usher
Milwaukee World Festival Inc.
06.2019 - 07.2019
- Provided great guest service, answering questions about the venue and directing patrons to their seats.
- Worked with other staff members to make sure there was a smooth flow of operations.
- Improved safety, conducting regular checks of aisles and exits for obstructions.
Education
No Degree - Psychology
University of Wisconsin, Whitewater
Whitewater, WIHigh School Diploma -
Greendale High School
Greendale06-2021
Skills
- Strong work ethic
- Exceptional customer service
- Safe food handling
- Food sales and promotion
- Communication and people skills
- Team Player
- Positive and professional
- Take-out service
- Reliable and responsible
- High energy and stamina
Certification
ServSafe Certification
Timeline
Server
Milwaukee Burger Company
06.2021 - Current
Hostess
Milwaukee Burger Company
06.2020 - 06.2021
Usher
Milwaukee World Festival Inc.
06.2019 - 07.2019
No Degree - Psychology
University of Wisconsin, Whitewater
High School Diploma -
Greendale High School
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