Ashley Franhille
Miami
Summary
Detail-oriented Pharmacy Technician skilled in processing prescriptions and managing inventory. Experienced in patient interactions, providing timely updates and addressing inquiries. Proven ability to handle high call volumes while maintaining strong customer relationships. Expertise in CRM systems with strong active listening and multitasking capabilities.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Pharmacy Technician
CVS Pharmacy
Hollywood
10.2020 - Current
- Assisted pharmacist in processing high volume of prescriptions, addressing customer inquiries to enhance service quality.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Verified and logged daily incoming drug inventories, identified discrepancies to maintain accurate inventory records.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Prepared prescription transfers to other pharmacies.
- Resolved customer complaints promptly, ensuring professionalism to enhance customer satisfaction.
Pharmacy Technician
Direct Meds of Florida
Hallandale
07.2020 - 08.2020
- Filled patient prescriptions accurately and efficiently
- Dispensed, packed, and labeled medications for children at summer camp, ensuring proper dosage and safety
- Processed prescriptions and ensured accuracy in medication dispensing.
- Assisted customers with medication inquiries and provided product information.
- Maintained inventory levels and organized pharmaceutical supplies effectively.
Pharmacy Technician
Walgreens
Hollywood
06.2019 - 05.2020
- Collaborated with peers, technicians, and pharmacists to prioritize and fulfill orders efficiently.
- Developed customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems to ensure accurate patient information.
- Processed prescriptions accurately and efficiently for diverse customer needs.
- Assisted customers with medication inquiries and provided product information.
- Managed inventory levels and restocked pharmaceutical supplies regularly.
Customer Service Representative
Iqor
Miramar
12.2015 - 04.2019
- Delivered exceptional customer service through clear communication and proactive problem resolution.
- Enhanced customer satisfaction by addressing issues with informed and courteous assistance.
- Managed high-volume inbound calls, ensuring customer needs were met promptly and effectively.
Customer Service Cashier
Walmart
Hollywood
11.2014 - 11.2015
- Executed customer transactions accurately, ensuring a smooth and efficient checkout process.
- Assisted customers with inquiries, enhancing their shopping experience through informed product recommendations.
- Maintained clean and organized checkout area, contributing to a welcoming environment for customers.
Education
High School Diploma -
South Broward High School
Hollywood, FL06-2013
Broward College
Pembroke Pines, FLSkills
- Medication Dispensing
- Drug Inventory Control
- Order Verification
- Billing support
- Claim processing
- Quality assurance
- Healthcare compliance
- Data Entry
- Data Collection
- CRM management
- Appointment Scheduling
- Call handling
- Complaint resolution
- Product Knowledge
Languages
Creole
Limited
Certification
Pharmacy tech
Timeline
Pharmacy Technician
CVS Pharmacy
10.2020 - Current
Pharmacy Technician
Direct Meds of Florida
07.2020 - 08.2020
Pharmacy Technician
Walgreens
06.2019 - 05.2020
Customer Service Representative
Iqor
12.2015 - 04.2019
Customer Service Cashier
Walmart
11.2014 - 11.2015
High School Diploma -
South Broward High School
Broward College