Ashley Fuller
Brooklyn,NY
Summary
Dynamic Patient Care Coordinator at BJ's Wholesale with strong HIPAA compliance and exceptional organizational skills. Enhanced patient satisfaction through efficient appointment scheduling and effective communication. Proven ability to train and mentor staff, fostering a collaborative environment that drives team success and improves service delivery.
Overview
9
9
years of professional experience
Work History
Patient Care Coordinator
BJ's Wholesale
10.2024 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff on patient care coordination best practices, enhancing team effectiveness and patient support.
Shift Lead
CityMD Urgent Care Center
03.2021 - 03.2025
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Enforced company policies and regulations with employees.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Manager of Dog Walking Company
Dog Walk Daily
05.2016 - 08.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Established team priorities, maintained schedules and monitored performance.
Education
High School Diploma -
Vestal Senior High School
Vestal, NYBachelor in Human Services -
SUNY Broome Community College
Binghamton, NYSkills
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Patient registration
- Office administration
Timeline
Patient Care Coordinator
BJ's Wholesale
10.2024 - Current
Shift Lead
CityMD Urgent Care Center
03.2021 - 03.2025
Manager of Dog Walking Company
Dog Walk Daily
05.2016 - 08.2020
High School Diploma -
Vestal Senior High School
Bachelor in Human Services -
SUNY Broome Community College
Similar Profiles
Nicolas RiveraNicolas Rivera
Meat Cutter at BJ's WholesaleMeat Cutter at BJ's Wholesale
Chanel RobinsonChanel Robinson
Membership Sales Associate at Bj's Wholesale ClubMembership Sales Associate at Bj's Wholesale Club
Angelica CesarioAngelica Cesario
Scan Coordinator at BJ's WholesaleScan Coordinator at BJ's Wholesale
Roberto J. De LunaRoberto J. De Luna
Creative Director at Noah Fecks StudioCreative Director at Noah Fecks Studio
Stella SociaStella Socia
Dog Sitter at Rover.comDog Sitter at Rover.com