ASHLEY GARAY
CLEVELAND,OH
Summary
Dedicated healthcare professional with extensive experience in patient care and medical assistance, notably at Medcare. Excelled in palliative care and HIPAA compliance, enhancing patient satisfaction and safety. Demonstrated strong emotional support and vital signs monitoring skills, achieving high performance targets. Proven ability to adapt and thrive in fast-paced environments, ensuring quality care and efficient patient management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
STNA
Falling Water
01.2024 - Current
- Assisted with patient transfer and ambulation.
- Assisted patients in daily activities, promoting their independence and dignity.
- Kept accurate records of patients' care, condition, and progress.
- Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Maintained accurate documentation of patient care, facilitating effective communication among healthcare team members.
- Demonstrated adaptability by caring for a diverse range of patients with varying needs.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Managed challenging behaviors effectively through de-escalation techniques and clear communication methods with both the patient and staff involved.
- Supported needs 10+ residents under long-term care.
Medical Assistant
Medcare
09.2021 - 03.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Call Center Agent
Discover
06.2019 - 03.2020
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized CRM software to track customer interactions, ensuring timely follow-up on outstanding issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with team members to share best practices, resulting in improved overall department performance.
Education
Associate of Science - Health Administration
Bryant Stratton
Parma Ohio06-2025
High School Diploma -
John Marshall
Cleveland01-2018
Certification - Medical Assitant
Larock Healthcare Academy
Parma Ohio01-2018
Skills
- Palliative Care Expertise
- HIPAA Compliance Expertise
- Apparel Assistance
- Personal Hygiene Support
- Nutritional Support
- Quality Patient Care
- Ongoing Learning
- Vital signs monitoring
- Patient transfers
- Emotional support
Certification
- First Aid Certification - American Red Cross or American Heart Association.
- Certified Patient Care Assistant/Associate (CPCA/CPCT/A)/Nurse Tech certification- National Healthcareer Association for various patient care roles.
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
Languages
Spanish
Native or Bilingual
Timeline
STNA
Falling Water
01.2024 - Current
Medical Assistant
Medcare
09.2021 - 03.2022
Call Center Agent
Discover
06.2019 - 03.2020
- First Aid Certification - American Red Cross or American Heart Association.
- Certified Patient Care Assistant/Associate (CPCA/CPCT/A)/Nurse Tech certification- National Healthcareer Association for various patient care roles.
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
Associate of Science - Health Administration
Bryant Stratton
High School Diploma -
John Marshall
Certification - Medical Assitant
Larock Healthcare Academy
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