Ashley Gentry
Safford,AZ
Summary
Achieved high levels of accuracy in documenting patient encounters, contributing to improved patient care. Enhanced billing processes by selecting appropriate ICD-10/CPT codes, resulting in reduced claim denials. Optimized clinical operations through effective use of EMR/EHR systems and organized record maintenance.
Overview
16
16
years of professional experience
Work History
Merchandiser
GigSmart
01.2024 - Current
- Managed product displays and merchandising strategies to enhance brand visibility.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
- Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
- Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
- Optimized visual merchandising to create compelling product presentations that attracted and retained customers.
- Coordinated with store management to identify and capitalize on cross-merchandising opportunities.
Medical Scribe
Hamblin Dermatology
Thatcher, AZ
11.2023 - 11.2024
- Accurately documented dermatology patient encounters, including histories, exam findings, procedures, diagnoses, and treatment plans.
- Assisted dermatologists with clinical procedures, specimen collection, and wound care documentation.
- Maintained accurate and up-to-date patient records in EMR systems while ensuring compliance with privacy regulations.
- Coordinated patient flow and provided administrative support to improve clinic efficiency.
- Documented patient encounters in real-time, ensuring accuracy and completeness of medical records.
Medical Scribe Assistant
Gila Valley Clinic
Safford, AZ
01.2016 - 10.2023
- Partnered closely with physicians to document examinations, treatment plans, lab results, and prescriptions.
- Selected and applied correct ICD-10 and CPT codes to patient records.
- Managed patient flow and ensured efficient, organized clinic operations.
- Utilized eClinicalWorks to update and maintain medical records.
- Assisted in updating electronic health records, ensuring information integrity and compliance with regulations.
- Documented patient encounters and accurately transcribed medical records for physician review.
- Trained new staff on scribing protocols and electronic health record systems, fostering team competency.
- Implemented quality control measures for documentation processes, driving consistency and reducing errors in patient records.
Customer Service Representative
Pizza Hut
Safford, AZ
02.2010 - 01.2016
- Delivered exceptional service to customers in a high-volume environment.
- Resolved complaints, recommended products, and maintained positive client relationships.
- Trained new staff and maintained order accuracy and cash handling.
- Provided exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area, adhering to health regulations.
- Streamlined service processes, improving table turnover efficiency during peak hours.
Education
Certified Phlebotomist - undefined
Certified Medical Lab Technician - undefined
Medical Assisting - undefined
Eastern Arizona College
High School Diploma - undefined
Gila Preparatory Academy
01.2008
Skills
- Medical Documentation & Charting (ICD-10, CPT)
- EMR/EHR Systems (eClinicalWorks)
- Patient Medical Histories & Chart Auditing
- Medical Testing (Glucose, Pulse Oximetry, Vaccinations)
- Workflow Coordination in High-Volume Environments
- Preventive Maintenance & Clinical Support
- Strong Communication & Team Collaboration
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Calm under pressure
- Active listening
- Call center experience
- Complaint handling
- Professional telephone demeanor
- Scheduling
- Documentation
Timeline
Merchandiser
GigSmart
01.2024 - Current
Medical Scribe
Hamblin Dermatology
11.2023 - 11.2024
Medical Scribe Assistant
Gila Valley Clinic
01.2016 - 10.2023
Customer Service Representative
Pizza Hut
02.2010 - 01.2016
Certified Phlebotomist - undefined
Certified Medical Lab Technician - undefined
Medical Assisting - undefined
Eastern Arizona College
High School Diploma - undefined
Gila Preparatory Academy