ASHLEY GIVENS

Answered incoming phone calls and addressed questions from customers and healthcare providers.

• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
• Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
• Resolved third-party billing, computer system and customer service issues.
• Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Coordinated verification and filling of more than 500 daily prescriptions in high-volume pharmacy environment.

• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Counted and labeled prescriptions with correct item and quantity.
• Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
• Supervised 10 pharmacy technicians and coordinated day-to-day assignments.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Completed EKGs and other tests based on patient presentation in office.
• Collected pertinent data and calculations to aid physician in interpreting results.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
• Answered 30+ telephone calls to offer office information, answer questions, and direct calls to coordinating Doctor.