Ashley Gonzalez
Bartow,FL
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
PAB Practices
Winter Haven
05.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Medical Receptionist
Bond Clinic
Winter Haven
01.2022 - 02.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Transcribed phone messages and relayed to appropriate personnel.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Completed patient referrals to other medical specialists.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Education
Associate of Science -
San Jacinto College District
Pasadena, TX06.2025
GED -
Lake Region High School
Eagle Lake, FL06.2018
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Team Collaboration
- Scheduling
- Office Organization
- Front Office Management
- Filing
Certification
- Certified CPR, Certified
Languages
Spanish
Professional Working
Timeline
Front Desk Receptionist
PAB Practices
05.2023 - Current
Medical Receptionist
Bond Clinic
01.2022 - 02.2023
Associate of Science -
San Jacinto College District
GED -
Lake Region High School