Ashley Goodheart
Spearman Isd
Spearman,TX
18
Years of experience
Dynamic professional with a strong work ethic and exceptional customer service skills. Proven ability to multitask effectively while maintaining order accuracy and handling complaints with poise. Adept at decision-making and problem-solving, ensuring high levels of satisfaction in fast-paced environments. Motivated, dependable and has strong communication and organization skills.
Work History
Attendance Clerk
10 Years 7 Months- Recorded and maintained student attendance records accurately and efficiently.
- Assisted in resolving attendance-related inquiries from students and parents.
- Collaborated with teachers to ensure timely reporting of absentees.
- Tracked and verified daily attendance across 8 class periods, promptly following up with teachers and parents to resolve discrepancies and ensure accurate state reporting.
- Served as the first point of contact for the school, answering high-volume calls, managing correspondence, and scanning/digitizing critical documents for secure digital archiving.
- Designed and maintained customized Google Sheets to streamline teacher workflows, track fundraising goals, and process purchase requisitions.
- Managed Coca-Cola order coordination and inventory maintenance for campus vending machines.
- Facilitated daily school operations by assisting with document processing, copy runs, and miscellaneous administrative requests to support faculty and staff.
- Utilized school information systems for data entry and reporting purposes.
- Prepared attendance reports for administrative review and analysis.
- Monitored compliance with state attendance regulations and policies.
- Collaborated with guidance counselors to identify students at risk due to poor attendance and develop appropriate interventions.
- Aided school administration during emergency drills or actual events by providing accurate attendance information of students and ensuring their safety.
- Maintained accurate records of all absences, truancy issues, and disciplinary actions.
- Pleasantly greeted all office visitors and asked open-ended questions to determine needs.
- Enhanced record accuracy by diligently tracking student attendance and updating data in the system.
- Demonstrated strong attention to detail when verifying and inputting student data, resulting in a reliable reporting system for school administrators.
- Streamlined communication with parents by promptly addressing concerns regarding their child''s attendance.
- Input daily attendance information into office database for Number-student school.
- Called parents and guardians to inquire about late or truant students.
- Supported school administration by generating accurate attendance reports for decision-making purposes.
- Increased efficiency of daily operations by organizing and maintaining confidential student records.
- Managed high volumes of incoming calls from parents or guardians reporting absences, ensuring proper documentation for each case.
- Maintained confidentiality when dealing with sensitive information pertaining to student records and family situations related to absences or tardiness.
911 Emergency Dispatcher
7 Years- Managed emergency calls, prioritizing incidents for dispatch and response.
- Utilized radio communication systems to coordinate with law enforcement and emergency services.
- Maintained accurate records of all emergency communications and actions taken.
- Trained new dispatch personnel on protocols and operational procedures.
- Analyzed incoming information to determine appropriate responses and resource allocation.
- Developed training materials for ongoing dispatcher education and skill enhancement.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
- Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
- Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Enhanced communication between first responders and callers by providing clear, concise information during high-stress situations.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Promoted a professional work environment by adhering to strict confidentiality policies and maintaining sensitive information securely.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
Education
High School Diploma
Skills
Customer service
Strong multitasking
Greeting guests
Attention to detail
Decision-making
Can type 55-60 words per minute
Handling complaints
Memory retention
Complex Problem-solving
Order accuracy
Complaint resolution
Time management
Strong Work Ethic
Timeline
Attendance Clerk
Spearman Isd
10.2015 - 05.2026Read More
911 Emergency Dispatcher
Haskell County Sheriffs Office
05.2008 - 05.2015Read More
Satanta High School
High School Diploma
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