Ashley Guilford

• Facilitating patient intake by gathering essential clinical information.
• Obtaining and updating demographic information, ensuring accuracy of patient information, and managing multiple spreadsheets.
• Determining benefit eligibility for Addiction Recovery Services Program.
• Assisting patients with insurance questions and reviewing financial/billing-related issues that are presented.
• Collaborating with PCP, Pediatricians, and Psychiatry physicians to assist patients/families with scheduling or referrals.

Promoted after successfully demonstrating strategic thinking and leadership skills.

• Assisting in running routine and managing day-to-day activities and programming.
• Trained and mentored new employees to maximize team performance.
• Provide oversight of programming, leadership, and supervision of all client activities and program staff.

Treatment Specialist (November 2020 - June 2022)

• working with adolescents with moderate to severe behavioral and mental health disorders to provide services and facilitate programming in a residential treatment setting.
• Facilitation of scheduled programming such as school and group/individual psychotherapy; teaching of life and social skills, coping mechanisms, and healthy living.
• Supervision of adolescents with behavioral health issues ranging from defiance to aggression and criminogenic behaviors.
• Promoting a safe and stable environment by managing the residential environment and utilizing trauma-informed care, crisis intervention, and de-escalation techniques.