Ashley Gutierrez
Albuquerque
Summary
Motivated and reliable with experience in customer service , retail, and office environments. Strong communication and organizational skills with the ability to multitask and provide excellent support. Seeking an opportunity to grow and contribute to a team.
Overview
3
3
years of professional experience
Work History
Secretary
Santa Fe Public Schools
Santa Fe
01.2026 - Current
- Answer and direct phone calls with professionalism
- Assist parents and students by resolving questions and concerns
- Manage student flow, ensuring students arrive at the correct locations
- Maintain and organize confidential student records and documents
- Submit and track work orders for maintenance issues
- Provide front office support and maintain a welcoming environment
Substitute Teacher
Ess
Santa Fe
09.2025 - 03.2026
- Managed classroom activities and maintained a positive learning environment.
- Maintained classroom order and enforced school policies consistently.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Provided instruction and guidance to students in the absence of a regular teacher.
Program Aide headstart
Pms
Santa Fe
03.2025 - 07.2025
- Supported teachers in classroom activities and lesson preparations to enhance student engagement.
- Monitored student behavior, fostering a safe and positive environment for learning.
- Communicated effectively with parents regarding student progress and needs.
- Participated in staff meetings to discuss program improvements and student support strategies.
- Documented student progress, attendance, and behavior to track development and inform instructional strategies.
Task Associate
Ulta Beauty Inc.
Santa Fe
08.2024 - 03.2025
- Assisted customers with product selection and beauty advice.
- Maintained store appearance and organized merchandise displays.
- Collaborated with team members to ensure smooth operations.
- Ensured compliance with safety and cleanliness standards throughout the store.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
Cashier
Home Depot
Santa Fe
08.2023 - 06.2024
- Handled cash, credit, and gift card transactions accurately.
- Trained new cashiers on register operations and customer service techniques to improve team efficiency.
- Resolved customer complaints professionally, contributing to a more positive shopping experience.
- Greeted customers and answered any questions they had about the store's products and services.
- Executed delegated tasks to support operations and maintain smooth workflow.
Education
High School Diploma -
Dessert Sage Academy
Santa Fe, NM05-2023
Skills
- Document management
- Office software
- Telephone etiquette
- Customer support
- Record keeping
- Organizational skills
- Multitasking
- Conflict resolution
- Communication skills
- Bilingual
Languages
English
Professional
Spanish
Professional
Timeline
Secretary
Santa Fe Public Schools
01.2026 - Current
Substitute Teacher
Ess
09.2025 - 03.2026
Program Aide headstart
Pms
03.2025 - 07.2025
Task Associate
Ulta Beauty Inc.
08.2024 - 03.2025
Cashier
Home Depot
08.2023 - 06.2024
High School Diploma -
Dessert Sage Academy