Ashley Haidar
San Antonio,TX
Summary
Experienced manager adept at leading high-traffic establishments. Skilled in effectively managing diverse culinary and service teams. Proficient in overseeing all aspects of operations, from back-office to dining room performance. Flexible and organized professional with several years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Restaurant Manager
The Paramount Group Chicago
Chicago, IL
12.2023 - 09.2024
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
Server
Rooh Chicago
Chicago, IL
04.2022 - 03.2023
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Head Bartender
Sifr Chicago
Chicago, IL
03.2023 - 12.2023
- Assigned bartenders to specific tasks and duties throughout the shift.
- Conducted regular inventory checks of all beer, wine, spirits, juices, and other ingredients used in cocktails.
- Developed new cocktail recipes for the menu.
- Trained new bartenders on proper techniques for mixing drinks and pouring beers.
- Ordered necessary supplies such as glassware and garnishes when needed.
Branch Manager
Hertz Rental Car
San Antonio, TX
05.2021 - 04.2022
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Managed staff scheduling, hiring and training processes.
- Monitored financial performance of the branch on a monthly basis.
- Conducted regular performance reviews for all employees in the branch.
- Analyzed data to identify trends related to products, services, customers and markets served by the branch.
Education
High School Diploma -
South West High School
06-2017
CMA - Medical Assistant
Bridgewood College
San Antonio, TX 08.2017 - 08.2018
Skills
- Staff Management
- Schedule Coordination
- Customer Engagement
- Restaurant operations management
- Menu development
- Recruitment
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- First Aid Certification
- CPR/AED Certification
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
Timeline
Restaurant Manager
The Paramount Group Chicago
12.2023 - 09.2024
Head Bartender
Sifr Chicago
03.2023 - 12.2023
Server
Rooh Chicago
04.2022 - 03.2023
Branch Manager
Hertz Rental Car
05.2021 - 04.2022
CMA - Medical Assistant
Bridgewood College
08.2017 - 08.2018
High School Diploma -
South West High School
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