Ashley Hall
Clayton,NC
Summary
Hardworking leader with excellent customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. My success at customer retention in the automotive service industry for the last twenty years shows my ability to cultivate long term relationships with customers. I am seeking a position that enables me to highlight my greatest strengths.
Overview
8
8
years of professional experience
Work History
AOM/FOM of Raleigh WRC
Dent Wizard
Raleigh, NC
07.2023 - Current
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked to restore existing Customers confidence in our company.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with a diverse group of co-workers to accomplish goals and address issues related to our products and services.
- Created a safer workplace environment scoring the highest score in all of NC a 97.5/100 during the EHS Audit.
- Implemented new processes and protocols to ensure safety and OSHA compliance.
- Exceeded projected production most months.
- High employee retention and satisfaction with management style.
Independent Business Owner
Rimguard
Raleigh , NC
6/1/2003 - 04.2023
- Built this business from the ground up. Successfully grew from one employee to a total of 27 employees. Managed every aspect of the business throughout twenty years.
- Established marketing strategies, such as social media campaigns, to promote the business.
- Formed and sustained strategic relationships with customers.
- Cultivated a positive work environment promoting teamwork.
- Drove customer satisfaction by addressing concerns or feedback promptly.
- Resolved conflicts between employees or customers in a timely manner.
- Collaborated with sales team to drive revenue growth.
- Analyzed competitor's pricing and product offerings in order to remain competitive within the market.
- Participated in trade shows, conventions, and other events related to industry promotion.
- Updated website content regularly according to current trends within target markets.
- Reviewed financial statements on a monthly basis in order to assess financial health of the organization.
- Identified and recruited staff members, including managers, sales personnel, and maintained a high employee retention rate.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Mentored and trained new hires on sales techniques and customer service procedures.
- Developed business from ground up and prepared records and operations for smooth handover to new owners.
Business Owner
4A Property Holdings LLC
Clayton, NC
01.2016 - Current
- Created and maintained relationships with tenants.
- Conducted regular property inspections to ensure compliance with safety regulations.
- Developed and implemented real estate marketing strategies to increase client base.
- Managed tenant relations by resolving disputes quickly and efficiently.
- Negotiated rental agreements for new leases and renewals of existing leases.
- Currently manage two commercial properties and one short term rental property.
Education
High School Diploma -
Douglas Byrd High School
Fayetteville, NC06-1995
Skills
- Sales and Customer Retention
- Supervision and leadership
- Team Management
- Training & Development
- Attention to Detail
- Decision-Making
- Quality Assurance
- Planning
Timeline
AOM/FOM of Raleigh WRC
Dent Wizard
07.2023 - Current
Business Owner
4A Property Holdings LLC
01.2016 - Current
Independent Business Owner
Rimguard
6/1/2003 - 04.2023
High School Diploma -
Douglas Byrd High School