Open To Work
Ashley M. Hammond
Gt Independence
White Plains,MD
1
Certification
11
years of professional experience
Provided compassionate care and support to clients.,Used clear communication and empathy to build patient comfort and trust.,Supported daily living activities, medication administration, and patient safety protocols.
Work History
Home Health Aide
1 Year 1 Month- Assisted clients with bathing, grooming, dressing, and daily personal care needs.
- Monitored vital signs and reported changes to care team promptly.
- Prepared nutritious meals and maintained clean, safe living environments.
- Supported medication reminders and followed individualized care plans accurately.
- Provided companionship, mobility support, and safe transfer assistance.
- Coordinated transportation to appointments, errands, and community activities.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Assistant General Manager
1 Year 8 Months- Scheduled and promptly returned service calls, consistently maintaining a positive attitude and ensuring full calendars for our staff of service providers.
- Ensured consistent service standards by leading training, supervision, troubleshooting, and coaching of the front desk staff reducing staff turnover and increasing customer satisfaction.
- Recognized as a leading retail sales performer in the area, achieving a 33% increase in new sales and 28% increase in gift card purchases over a 3 month period.
- Responded quickly and effectively to customer inquiries, complaints, and difficulties, resulting in a 25% improvement in customer satisfaction scores across surveys and review sites.
- Promoted the benefits of services and membership to potential customers, securing bookings and maximizing room utilization resulting in a 22% increase in member retention.
Manager
4 Years 3 Months- Analyzed financial records, sales, and activity reports, identifying and implementing targeted cost-cutting measures, resulting in a 13% reduction in operational expenses.
- Oversaw a diverse team engaged in customer service, sales, inventory management, and financial reconciliations, contributing to an 18% increase in overall productivity and efficiency.
Program Assistant
3 Years 3 Months- Monitors building security and safety by performing such tasks as locking doors after operating hours and checking electrical appliance use to ensure that hazards are not created.
- Notifies managers concerning the need for major repairs or additions to building operating systems.
- Requisitions supplies and equipment needed for cleaning and maintenance duties.
- Seta, arranges, and removes decorations, tables, chairs, ladders, and scaffolding to prepare facilities for events such as banquets and meetings.
- Makes adjustments and minor repairs to heating, cooling, ventilating, plumbing, and electrical systems.
- Conducts all fire drills at each facility.
- Provides a safe and orderly environment for clients.
- Facilitates and witnesses random urinalysis tests of tenants.
- Provides direction and crisis intervention to tenants at all facilities.
- Conducts hourly rounds of the facilities.
- Facilitates group activities and assists in providing safe storage and access for clients' self-administration of medication.
Crew Member
2 Years 4 Months- Proactively addressed consumer concerns, delivering detailed product information and expert guidance, resulting in an increase in customer satisfaction scores across Google and Yelp Reviews.
- Managed cash registers with precision, executing opening and closing procedures, conducting money counts, sorting charge slips, coupons, and vouchers, increasing the accuracy in financial transactions.
Education
High School Diploma
Skills
Handled data entry
data analysis
transcription
and digital support across Canva
Google Slides
Google Docs
Google Sheets
Microsoft Word
Microsoft Outlook
Microsoft Excel
ADP
Square
Clover
ToastTab
Lightspeed
Revel Systems
Slack
Microsoft Teams
Mecbo
SalonCloud and Acuity Scheduling.
Coordinated administrative workflows with productivity tools
payroll platforms
point-of-sale systems
team communication apps
salon software
and scheduling systems. Maintained organized records and supported daily operations through Microsoft
Google Workspace
and business software tools.
Certification
CPR and AED certified
Timeline
Home Health Aide
Gt Independence
10.2025 - CurrentRead More
Assistant General Manager
Massage Envy
06.2022 - 02.2024Read More
Program Assistant
Catholic Charities
09.2018 - 12.2021Read More
Manager
Luke’s Lobster
03.2018 - 06.2022Read More
Crew Member
Pete’s NewHaven Pizza
11.2015 - 03.2018Read More
Calvin Coolidge Senior High School
High School Diploma
Read More